Marie Martinez
San Antonio,TX
Summary
Proficient in customer service and custodial management, delivering exceptional attention to detail and effective communication. Committed to enhancing customer satisfaction and ensuring operational excellence in diverse environments.
Overview
10
10
years of professional experience
Work History
CSR II
Conduent Call Center BATA Toll Roads
San Antonio, TX
08.2018 - 04.2026
- Resolved customer inquiries and complaints efficiently through effective communication and problem-solving skills.
- Assisted customers with account management, ensuring accurate information delivery and support.
- Take only credit card payments for the toll roads.
- Create accounts for Bata toll roads
- Created stock requisitions for any forms or parts for devices
Custodian
R Z Cleaning
Schertz, TX
11.2015 - 10.2025
- Maintained cleanliness and sanitation standards across facilities to ensure safety and hygiene.
- Operated cleaning equipment such as mop,bucket, broom , vacuum.
- Conducted routine inspections to identify maintenance needs and report issues proactively.
- Trained new custodial staff on best practices for cleaning techniques and safety protocols.
Education
High School Diploma -
Edgewood High School
San Antonio, TX06-1982
Skills
Customer service
Active listening
Critical thinking
Data entry
Vector , FEPS , Microsoft 360
Timeline
CSR II
Conduent Call Center BATA Toll Roads
08.2018 - 04.2026
Custodian
R Z Cleaning
11.2015 - 10.2025
High School Diploma -
Edgewood High School