Marie Matsik
Lincolnton,North Carolina
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled in roles at Dino's Italian Pizzeria and Ingles, showcasing exceptional multitasking and relationship-building skills. My proactive approach led to significant improvements in service efficiency and customer loyalty, leveraging expertise in cash handling and complaint resolution to foster a positive dining atmosphere. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Dino's Italian Pizzeria
03.2024 - 07.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Cashier/Barista
Ingles
05.2021 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Packaged bagels, muffins and other food items for customer purchase.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Piedmont Community Charter School
2596 Robinwood Rd, Gastonia, NC 2805405.2023
Skills
- Customer Service
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Cash Handling
- Complex Problem-Solving
- Handling Complaints
- Relationship Building
- Reservation handling
- Table Bussing
- Coordinating tasks
- Strong multitasking
Timeline
Restaurant Hostess
Dino's Italian Pizzeria
03.2024 - 07.2024
Cashier/Barista
Ingles
05.2021 - 03.2024
High School Diploma -
Piedmont Community Charter School
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