MYCARLIE LAVENTURE
Brooklyn,New York
Summary
Experienced leader with a strong background in team guidance, project management, and strategic objective achievement. Skilled in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Recognized for collaborative approach and unwavering commitment to excellence.
Overview
12
12
years of professional experience
Work History
Care Coordinator
Special Touch Home Care
10.2019 - 02.2024
- Coordinating caregiver placement and communicating with the caregivers, patients, and their families while adhering to policies and procedures
- Strategically coordinate placement of services between clients and caregivers
- Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues
- Ensure documentation is being updated for all our caregivers and patients in HHA Exchange
- Verify caregivers’ attendance daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call outs or any missed visits based on the patient’s needs of care
- Handled and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status
- Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
- Maintain and document communication with all caregivers in HHA Exchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month
- Maintain patient confidentiality and privacy with dignity and respect
- Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others
- Assist with resolving patient and caregiver concerns, escalating issues to clinical staff or supervisors when appropriate
- Collect and verify patient information, including demographics, insurance, and service authorizations
Technical Support Representative/Sales Team Leader
Best Buy
04.2016 - 05.2020
- Built long-term customer relationships and advised customers on purchases and promotions
- Helped drive sales goals and achieve monthly quotas
- Learned, referenced and applied product knowledge information
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards. Managed over 50 calls per day.
Lead Cashier/Cash Handler
Finish Line
01.2014 - 07.2017
- Politely assisted customers in person and via telephone
- Answered product questions with up-to-date knowledge of sales and store promotions
- Increased sales and customer satisfaction through personalized servicing.
- Trained, coached, and mentored new sales associates for maximum performance.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Former Cashier
Duane Reade
01.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Certified Professional Biller Certification
AAPC
09.2023
Medical Billing & Sotfware Training
Ask The Biller
New York, NY04.2023
Electronic Health Records Specialist Program
Kings Borough Community College
New York, NY03.2023
Associate of Science - Mental Healh & Human Services
Kings Borough Community College
New York, NY06.2013
Skills
- Team leadership
- Rapid adaptation to new concepts
- Critical analysis skills
- Attentive listener
- Skilled in persuasive communication
- Collaborative team interaction
- Call center management
- Detail-oriented focus
- Analytical problem-solving
- Effective time management
- Expert in cash flow management
- Proficient in MS Windows
- Customer support expertise
- Account management
Timeline
Care Coordinator
Special Touch Home Care
10.2019 - 02.2024
Technical Support Representative/Sales Team Leader
Best Buy
04.2016 - 05.2020
Lead Cashier/Cash Handler
Finish Line
01.2014 - 07.2017
Former Cashier
Duane Reade
01.2012 - 01.2013
Medical Billing & Sotfware Training
Ask The Biller
Associate of Science - Mental Healh & Human Services
Kings Borough Community College
Certified Professional Biller Certification
AAPC
Electronic Health Records Specialist Program
Kings Borough Community College
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