Marie McAfee
Ridley Park,PA
Summary
Driven Home Depot associate with over 15 years of experience in operations, management, and lead generation, seeking to transition into a software engineering career through the Software Engineer Apprenticeship program. My background includes managing daily operations, developing and implementing organizational structures, and utilizing CRM systems. These roles required nimble learning and honed my problem-solving skills and attention to detail. Eager to apply my problem-solving skills to the immersive bootcamp, I aim to build a strong foundation in software engineering, contribute to innovative web applications, and advance to a full-stack software engineering role. Ready to learn, offer a strategic mindset, collaborative spirit, and a strong loyalty to Home Depot's technology team.
Overview
11
11
years of professional experience
Work History
Messaging Associate
Home Depot
Atlanta, GA
08.2022 - Current
- Engage with customers via virtual chat to handle inquiries, process transactions, and resolve issues efficiently.
- Provide clear, concise information, guide customers through processes, and offer solutions to their concerns.
- Respond promptly and professionally to customer messages and inquiries, maintaining a high standard of customer satisfaction.
- Address and resolve customer complaints or issues, escalating complex matters to appropriate departments as needed.
Office Manager & Operations
Basements.com
Newark, DE
10.2020 - 05.2021
- Oversaw daily operations for a newly established office, directly supporting the President/CEO in building the company from the ground up.
- Contributed to the development of corporate structure, managed recruiting and hiring, and handled initial paperwork for licensing, insurance, and certifications.
- Managed diverse functions across the organization, including CRM systems, administration, marketing, and finance.
- Coordinated tasks related to estimating, contract processing, production, and customer service, with a strong focus on problem resolution and organizational efficiency.
- Demonstrated adaptability and a proactive approach in navigating the complexities of a startup environment, reinforcing interest in technology and process improvement.
Operations Manager
National Homeowners Association
Hanover, MD
06.2016 - 10.2020
- Directed daily operations across seven branches in the Northeast, ensuring seamless management and coordination.
- Acquired hands-on experience in diverse functions, including CRM management, administration, marketing, and financial processes.
- Managed and optimized workflows for tasks such as contract processing, production, and customer service, with a keen focus on efficiency and accuracy.
- Conducted audits, organized team meetings, and reported progress to senior leadership, including the CEO and CFO.
- Proactively identified and resolved operational issues, collaborating with teams to implement effective solutions.
- Developed a strong interest in technology and process improvement through managing complex operations and exploring ways to enhance system performance and efficiency.
National Marketing Trainer
Mid-Atlantic Waterproofing
Claymont, DE
03.2013 - 06.2016
- Led national marketing and lead generation operations across seven branches, covering a wide geographical area.
- Recruited, trained, and managed Marketing Managers and their teams, enhancing the department's effectiveness and ensuring high performance.
- Oversaw lead generation efforts, producing approximately 30,000 leads annually to support the company's salesforce.
- Developed and implemented a strategic plan to centralize lead generation operations into a single Call Center, improving efficiency and coordination.
- Successfully hired and trained a team of 10 managers, 40+ call center agents, and 4 administrators for the new centralized location.
- Gained valuable insights into system optimization and process improvement, fueling an interest in technology-driven solutions and software engineering.
Education
High School Diploma -
Ridley High School
Folsom, PA05-2001
Skills
- Customer Service Focus
- Critical Thinking
- Effective written and verbal communication
- Strong business acumen
- Committed to self-development
- Comfortable working independently and collaboratively with diverse groups
- Solution-Oriented
- Flexible and Adaptable
- Proficient in Microsoft Office Suite, Live Engage, Sprinklr, HOME, Sales Force, Lead Perfection, SalesLogix
- Familiar with Pivot Tables, AutoHotKey
Accomplishments
- Sourdough Baking Enthusiast
- Community Choir Director
- Recipient of the Susan G. Komen Volunteerism Award
Timeline
Messaging Associate
Home Depot
08.2022 - Current
Office Manager & Operations
Basements.com
10.2020 - 05.2021
Operations Manager
National Homeowners Association
06.2016 - 10.2020
National Marketing Trainer
Mid-Atlantic Waterproofing
03.2013 - 06.2016
High School Diploma -
Ridley High School
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