Marie McCann
Health Care/ Customer Serivce
Wappingers Falls,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking for remote positions.
Overview
7
7
years of professional experience
Work History
Home Health Aide
CDPAP
Highland , New York
06.2018 - 01.2020
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Developed rapport to create safe and trusting environment for care.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Promoted development of healthy lifestyle to meet health and wellness objectives.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Administered Type and Type medications to patients and remained vigilant for negative side effects.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Provided mobility assistance such as walking and regular exercising.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to Job Title.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation, managing and scheduling appointments.
- Provided direct personal care and administrative services to clients.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Constructed cognitively stimulating activities.
- Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
- Traveled to clients' homes to provide healthcare services and promote continuity of care.
- Provided patients with assistance in completing such tasks as Task and Task, effectively reducing daily burden on family members.
- Supervised daily activities and provided assistance when needed.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Maintained clean, safe and well-organized patient environment.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Cooked tasty, nourishing meals for patients with Type and Type conditions to promote better nutrition.
- Checked vital signs on Timeframe basis and contacted Job title regarding any patient health concerns or behavioral changes.
- Kept close eye on behavior and emotional responses of clients, consulting with Job title to address concerns and protect each person from any harm.
- Administered medication as directed by physician.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
- Provided information about health system navigation, patient rights and health information privacy.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Ensured safety and well-being of each patient in alignment with care plan.
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
- Administered prescribed medications under direction of physician.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Documented vital statistics and coordinated with health care providers.
Pharmacy Technician
Cvs Pharmacy Inc.
Hopewell Junction, NY
10.2016 - 04.2018
- Implemented new Type and Type guidelines that minimized administrative errors from Number% to Number%.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Developed network of medical professionals whose referrals led to average increase of Number patients per Timeframe.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Stocked, labeled and inventoried medication to keep accurate records.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Implemented vaccine awareness campaign that increased immunization-based revenue by $Amount and enhanced community health education.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Recruited, trained and guided Number Job titles which improved overall performance by Number%.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Processed incoming drug orders.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Prepared bills for insurance companies.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ensured proper entry and processing of patients' prescriptions into internal system.
- Restocked automated medication dispensing equipment.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Assisted pharmacist by filling prescriptions for Number customers daily and responding to patient questions regarding prescription and medication-specific issues.
- Led team of Number in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Supervisor
Dunkin' Donuts
Fishkill, NY
07.2015 - 01.2016
- Revitalized Type area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Boosted group production Number% by devising and deploying improved Type approach.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Oversaw and optimized work of Number Job titles performing high-quality Type work.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Mentored newly hired employees on Type equipment and Task and developed training manual for all Job titles to use for reference purposes.
- Provided supportive link between external customers and internal operations.
- Provided coaching and counseling to Number employees to encourage professional growth as well as meet short- and long-term goals.
- Worked with management team to implement proper division of responsibilities.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Collaborated with Type and Type departments to establish project guidelines and create unique products to drive profitability.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Measured team performance and reported metrics to leadership team members.
- Directed staff of Number personnel and managed budget totaling $Amount annually.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Supported Job title to enforce Type regulations, laws and established policies throughout operational stages.
- Oversaw talented team of Number Job titles by actively communicating project information, remedying issues and delivering positive feedback.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Performed Timeframe evaluations and reviews for Number employees.
- Maintained compliance with company policies, objectives and communication goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
- Prepared and managed work schedules, vacation and sick time accurately on Timeframe basis.
- Monitored workshop work flow for Number employees.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Identified individual employee's unique work styles and adapted management methods.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Repaired Type equipment to keep jobs moving smoothly, informing Type department of major machinery failures.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
- Set overall vision and provided team leadership.
- Audited and documented all processes and procedures for new accounts department.
- Tracked and prepared Timeframe reports of sales goals for Product or Service to management.
- Positioned as primary liaison to streamline operations of multiple lines of business within organization.
- Delegated tasks to others on grooming team.
- Interviewed, hired and trained new employees for Job title position.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Cashier Supervisor
K1 Speed Inc.
Poughkeepsie , NY
11.2014 - 07.2015
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Maintained checkout lines with strong maintenance and cleaning procedures, directing teams to use downtime efficiently to keep products stocked and faced.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Cleaned and organized store, including checkout desk and displays.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored new sales associates to contribute to store's positive culture.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned and prepared work schedules to assign Number-member team to specific tasks.
- Monitored areas for security issues and safety hazards.
- Directly worked with Number customers per shift to build relationships and increase customer satisfaction ratings Number%.
- Maintained company's visual merchandise standards through general housekeeping, including Action and Action.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Mentored Number-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Assisted in increasing quarterly sales revenue Number% through Action and Action.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
- Submitted reports to senior management to aid in business decision-making and planning.
- Analyzed data, including profit and loss statements to compose store budget, cutting costs Number% in Year.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Quickly and accurately counted drawers at start and end of each shift.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Built positive relationships with customers to increase repeat business.
- Provided strong service to customers, increasing customer loyalty Number%.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Manager
Fastrax Raceway
Poughkeepsie, NY
05.2013 - 10.2014
- Trained and guided team members to maintain high productivity and performance metrics.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Performed Timeframe reviews assessing each employee's performance and developed improvement plans.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Cross-trained existing employees in order to maximize team performance.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Compiled data on Type and Type metrics to report information to Job title, discussing trends and methods for improving store results.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels Number%.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Conducted monthly inventories of raw materials and components on work floor.
- Served as Subject Matter Expert and main point of contact for Issue.
- Evaluated data in Type and Type reports to proactively adjust and enhance Type operations.
- Developed and maintained relationships with Type customers and suppliers through Action and Action.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Implemented Type programs for Type tasks, achieving Result.
- Directed staff of Number personnel and managed budget totaling $Amount annually.
- Performed supplier risk management assessments to evaluate Type program for planning use by senior management.
- Prepared quotes for new products and services and composed budgets.
- Led team of Number direct reports managing over Number employees.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Prepared and recommended long-range plans for development of Type department.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and maintained positive work environment to enhance retention and productivity.
- Maximized performance by monitoring daily activities and mentoring team of Number associates.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at Number facilities.
- Expanded cross-functional organizational capacity by collaborating with Type department about Type functions and common goals.
- Achieved Result and Result with clear focus on continuous improvement and strategically capitalizing on current market trends.
- Hired, trained and mentored staff to maximize effectiveness.
- Facilitated change management activities for department and staff of Number individuals.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Recorded inventory sales into organization's weekly income report.
- Provided management with feedback regarding employee performance and training needs.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Enhanced Type initiatives while managing effective marketing campaigns.
- Oversaw and improved Product or Service deliveries worth more than $Amount per year through efficient coordination of Action and Action.
- Completed Timeframe payroll for Number employees with Software and Software.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Software.
- Analyzed and interpreted store trends with Software to facilitate planning.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Increased sales by $Amount by establishing goals, overseeing performance and Action.
- Assessed financial statements and Type reports to evaluate Type performance, develop targeted improvements and implement changes resulting in Result.
- Audited team performance and compliance with Type and Type standards.
- Achieved Number% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
- Demonstrated new products, procedures and techniques to employees.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Maintained current knowledge of all facets of operations.
- Oversaw and optimized work of Number Job titles performing high-quality Type work.
- Supervised Number of employees in Type shop.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Trained new employees in specific job requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Recruited and developed Number employees for Type department.
- Executed regular process updates to reduce discrepancies and enhance scheduling across Type calendars and programs.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
Diploma - High School
Roy C Ketcham Senior High School
Wappingers Falls, NY09.2013
Skills
- Progress documentation
- Patient care
- Community integration
- State regulations knowledge
- Case Management
- Medication Administration
- Organization
- Type equipment
- Project organization
- Supervision
- Communications
- Customer service
- Problem resolution
- Budgets
- Team management
- Team building
Timeline
Home Health Aide
CDPAP
06.2018 - 01.2020
Pharmacy Technician
Cvs Pharmacy Inc.
10.2016 - 04.2018
Supervisor
Dunkin' Donuts
07.2015 - 01.2016
Cashier Supervisor
K1 Speed Inc.
11.2014 - 07.2015
Manager
Fastrax Raceway
05.2013 - 10.2014
Diploma - High School
Roy C Ketcham Senior High School