Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Customer Service Excellence Award
Timeline

Marie Mccarter

Store Sales Manager

Summary

STORE SALES ACCOUNT MANAGER with 10+ years experience. I am results driven, a motivated professional with a forward-thinking approach centered on relationship building and caring for people and customers while ensuring company success and growth. I am dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Am well-versed in training, educating, motivating and supporting staff members with a documented record of success in building teams and managing profitable operations in a remote location. I am eager to learn and continue to grow by seeking employment with your Company.

Overview

19
19
years of professional experience

Work History

Online Small Business Owner

Self
08.2022 - Current
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Interacted well with customers to build connections and nurture relationships.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Store Sales Customer Service Manager

Sweis Inc
05.2014 - 08.2022
  • Oversee daily operations for two stores in Las Vegas and a team of three associates from a remote location.
  • Built relationships, develop customers and community to establish long-term business growth.
  • Coordinate with Corporate Office to develop leads and service existing clients.
  • Trained new employees on customer service, company values, money handling and organizing strategies.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Home Support Worker

Self
09.2012 - 05.2014
  • Daily responsibilities include all household tasks
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Coordinated appointments with medical professionals.
  • Address and perform household needs with meal preparation, housekeeping and transportation.

Account Manager

Sweis Inc
01.2010 - 09.2012
  • Account Manager for Distributor in Torrance CA
  • Build relationships and provide superior service to all accounts. Manage complaints or customer issues.
  • Remote work from home office and in field work meeting clients at their businesses throughout Southern Nevada.
  • My territory is the Las Vegas, Henderson, Boulder City area, responsible for developing and expanding our customer base by working with business owners and their teams to introduce and educate on various brands and products.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

VIP Services Manager

MGM Mirage
01.2004 - 12.2009
  • My responsibilities include managing a team of 11 associates
  • Our daily duties would begin by welcoming all VIP Casino guest and high profile clients upon arrival and provide an all inclusive concierge service experience throughout their stay
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • We assigned suites and villas worked closely with Casino Executives and procured all special request prior to arrival
  • We were the point of contact for accomodations throughout the stay to include but not limited to, transportation, tours, entertainment, night life, clubs, dining, private dining, shopping, arranging spa & salon appointments, and reserving pool cabanas
  • Our focus was exceptional client service and relationship building all while upholding a level of professionalism and confidentiality as required by the MGM Mirage Corporation to create the ultimate guest experience.

Education

BS Accounting -

Colorado State University Global

Skills

  • Balanced Work Ethic
  • Customer Accounts Management
  • Online Communication
  • Leadership and People Development
  • Complex Problem Solving
  • Customer Service & Relationships
  • Client Needs Assessment & Client Satisfaction
  • Effective Customer Communication
  • Operations Management
  • Attention to Detail
  • Team Building
  • Works well remotely and with deadlines

Accomplishments

    Annual Sales Achievement 2021

    Quarterly Sales Achievement 2022

Languages

  • English
  • Customer Service Excellence Award

    Customer Survey performed 12 months yielded a perfect rating

    Timeline

    Online Small Business Owner - Self
    08.2022 - Current
    Store Sales Customer Service Manager - Sweis Inc
    05.2014 - 08.2022
    Home Support Worker - Self
    09.2012 - 05.2014
    Account Manager - Sweis Inc
    01.2010 - 09.2012
    VIP Services Manager - MGM Mirage
    01.2004 - 12.2009
    Colorado State University Global - BS Accounting,
    Marie MccarterStore Sales Manager