Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
Generic
Marie McCormack

Marie McCormack

Danbury,CT

Summary

Patient Care Coordinator with extensive experience in providing comprehensive support to clients in home health care settings. Demonstrated ability to educate families on available resources, administer medications according to care plans, and assist clients with daily living activities while promoting independence. Maintained accurate records of client conditions and services provided, ensuring compliance with health care regulations. Developed effective communication strategies to foster strong relationships with clients and their families, enhancing overall patient well-being.

Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills.

Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.

Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Caregiver

Self Employed Services
Danbury, CT
09.2010 - 05.2020
  • Educated families about available resources for home health care services in the local community.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Provided emotional support to clients during difficult times.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Supported bathing, dressing and personal care needs.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Followed safe lifting and transferring techniques to transport residents.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Consulted with client care team to continually update care plans.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Instructed family members on how to provide bedside care.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Maintained detailed records of services performed on clients.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Organized oral medications for clients following dosage and schedule requirements.

Teaching Assistant

St Peter's elementary School
Danbury, Connecticut
06.2007 - 09.2015
  • Assisted with the development of Individual Education Plans.
  • Monitored student progress by keeping detailed records of academic performance.
  • Collaborated with other faculty members to plan lessons that promote critical thinking skills.
  • Communicated regularly with parents about their child's progress in school.
  • Graded assignments, tests and papers according to teacher instructions.
  • Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
  • Developed positive relationships with parents and guardians of students.
  • Instructed students individually or in groups to reinforce learning concepts.
  • Organized educational activities such as field trips and assemblies.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Provided one-on-one support for special needs students.
  • Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
  • Provided one-on-one support to students requiring additional assistance.
  • Graded assignments and tests and documented results into filing systems.
  • Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.

Patient Care Coordinator

Glen Hill Strathaven Lifecare Centre
Danbury, CT
01.2004 - 09.2014
  • Participated in weekly case conferences with members of the healthcare team for each assigned patient.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Responded promptly to any emergency situations that arose within the facility.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Developed treatment plans based on individualized assessment of each patient's needs.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Provided compassionate support to patients and their families.
  • Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
  • Provided emotional support and counseling to patients during difficult times.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Monitored patient progress and updated care plans accordingly.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
  • Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Scheduled evaluations and procedures for patients.
  • Received and routed care team messages and documents to appropriate staff.
  • Managed patient admission and discharge processes, ensuring smooth transitions.
  • Coordinated with insurance companies to confirm patient coverage and process claims.
  • Monitored patient progress and updated care plans in consultation with medical staff.
  • Coordinated with community resources to provide comprehensive support to patients.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
  • Assisted patients in understanding their care plans and healthcare options.
  • Educated patients and families on health maintenance and disease prevention.
  • Provided emotional support and guidance to patients and their families.
  • Organized and led patient care meetings with healthcare teams to discuss treatment plans.
  • Stayed current on community-based resources and services useful to patients.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Patient Care Coordinator

Pope John Paul nursing home
Danbury, CT
01.2001 - 12.2006
  • Participated in weekly case conferences with members of the healthcare team for each assigned patient.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Responded promptly to any emergency situations that arose within the facility.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Developed treatment plans based on individualized assessment of each patient's needs.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Provided compassionate support to patients and their families.
  • Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
  • Provided emotional support and counseling to patients during difficult times.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Monitored patient progress and updated care plans accordingly.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
  • Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
  • Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Demonstrated flexibility during changes to patient care practice.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Scheduled evaluations and procedures for patients.
  • Assured regulatory compliance and professionalism across patient service.
  • Processed patient intake information and updated medical records prior to treatment.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Provided administrative support for patient care staff.
  • Received and routed care team messages and documents to appropriate staff.
  • Managed patient admission and discharge processes, ensuring smooth transitions.
  • Maintained comprehensive patient records, ensuring accuracy and confidentiality.
  • Coordinated with insurance companies to confirm patient coverage and process claims.
  • Conducted patient satisfaction surveys and implemented feedback to enhance care coordination.
  • Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
  • Implemented patient care coordination programs aimed at improving patient health outcomes.
  • Enhanced patient engagement through the development of patient-centered care initiatives.
  • Monitored patient progress and updated care plans in consultation with medical staff.
  • Coordinated with community resources to provide comprehensive support to patients.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
  • Assisted patients in understanding their care plans and healthcare options.
  • Educated patients and families on health maintenance and disease prevention.
  • Provided emotional support and guidance to patients and their families.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Tracked patient outcomes and prepared reports for healthcare providers.
  • Organized and led patient care meetings with healthcare teams to discuss treatment plans.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Explained policies, procedures and services to patients.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Stayed current on community-based resources and services useful to patients.

Dispatcher

Danbury Hospital
Danbury, Connecticut
01.2000 - 12.2004
  • Ensured compliance with safety regulations and company policies.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Participated in team meetings discussing changes in procedures or processes.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Received and processed emergency calls from the public, documenting vital information for police officers.
  • Coordinated traffic control during major events such as parades and sporting events to ensure safety of participants and bystanders.
  • Prepared detailed reports of dispatched calls for review by supervisors or other administrative personnel.
  • Managed high-stress situations calmly while remaining vigilant for any potential threats or danger.
  • Retrieved criminal history records and warrant checks on suspects using computerized databases.
  • Provided support to field personnel by relaying pertinent information regarding incidents in progress.
  • Responded quickly and effectively to inquiries from citizens, providing them with appropriate resources when needed.
  • Maintained contact with other law enforcement agencies to coordinate assistance when needed.
  • Remained alert at all times while monitoring multiple channels simultaneously for urgent requests from officers in the field.
  • Verified accuracy of all messages sent out over the police radio system prior to transmission.
  • Created logs detailing all incoming calls received throughout a shift for documentation purposes.
  • Researched various topics related to law enforcement regulations as requested by commanding officers.
  • Monitored radio transmissions between patrol units and dispatchers to ensure accurate communication.
  • Performed daily tests on radios and equipment used by dispatchers, ensuring proper functioning at all times.
  • Utilized GPS technology to accurately track locations of responding units during emergencies or investigations.
  • Dispatched emergency response teams such as fire, ambulance, or hazardous materials crews when necessary.
  • Responded to emergency calls routed by automatic distribution system.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Researched vehicle, wanted and missing persons information.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Tracked call logs and shift data to enter into computer system.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Mentored junior team members and managed employee relationships.
  • Used radio, telephone and computer system to update first responders with new information.

Animal Caretaker

Danbury Animal Control
Danbury, CT
06.1996 - 08.2003
  • Maintains inventory of food items and supplies needed for the care of the animals.
  • Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
  • Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
  • Feeds animals according to instructions from veterinarians or animal care supervisors.
  • Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.
  • Performs minor medical treatments such as wound care, administering medication, bandaging wounds as instructed by a veterinarian or supervisor.
  • Observes animals to detect signs of pain or distress and reports any problems to the supervisor immediately.
  • Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
  • Provides enrichment activities for animals in their care.
  • Participates in training sessions on proper animal handling techniques.
  • Records observations of animal behavior, health, diet and other information as required.
  • Provides socialization activities for the assigned animals under supervision.
  • Trained new staff members on proper animal handling procedures.
  • Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Set boundaries through disciplinary teaching and treat training.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Maintained clean and orderly play yards, kennels and cages.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Delivered excellent service to pet owners to drive repeat business.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Scheduled grooming and veterinary appointments for animals.
  • Socialized animals to prepare for adoption.
  • Screened individuals interested in adopting pets.
  • Taught animals sit, stay and other basic commands.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Assessed animals for injury and illness.
  • Bathed and groomed pets using gentle techniques.
  • Walked and exercised dogs during owner absences.
  • Followed precise feeding instructions and schedules for animals under care.

Customer Service Representative

Shop Rite
Brookfield, Connecticut
09.1996 - 06.2000
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.

Education

High School Diploma -

Danbury High School
Danbury CT
06-2002

High School Diploma -

Henry Abbott Technical High School
Danbury CT
06-1999

Skills

  • Medication administration
  • Vital sign monitoring
  • Patient assessment
  • Care plan development
  • Home safety management
  • Nutritional planning
  • Record keeping
  • Emotional support
  • Interpersonal communication
  • Time management
  • Problem solving
  • Team collaboration
  • Stress management
  • Customer service
  • Medical office administration
  • Supportive companionship
  • Compassionate communication
  • Conflict resolution
  • Empathetic listening
  • Medical record-keeping
  • ADL assistance
  • Multitasking and organization
  • Housekeeping tasks
  • Care plan adherence
  • Case management
  • Problem-solving
  • Patient care and companionship
  • Transportation services
  • Chronic illness management
  • Daily living assistance
  • Disability support
  • COVID-19 safety policies
  • Verbal and written communication skills
  • Lifting and transferring
  • Elderly care
  • Clinical quality program standards
  • HIPAA compliance
  • Compassionate care
  • Medication management
  • Direct patient care
  • Compassionate client care
  • Flexible schedule
  • Community activities
  • Social interaction
  • Basic housekeeping
  • Hoyer lifting equipment
  • Compassion and empathy
  • Safety awareness
  • Autism support
  • Relationship building
  • Medical records management
  • Medication and appointment reminders
  • Mobility assistance
  • Dining room support
  • Case management experience
  • Care plan assessment
  • State regulations
  • Quality program protocols
  • At-home care instruction
  • [Language] fluency
  • Reliability and punctuality
  • Meal preparation
  • Patient advocacy
  • Patient assessments
  • Incident reporting
  • First aid and safety
  • Incapacitation care
  • Daily living activities assistance
  • Flexible schedule and availability
  • Medication coordination
  • Behavior redirection
  • Verbal and written communication
  • Dementia care
  • End-of-life care

Languages

English
Full Professional
Spanish
Limited
Sign language
Professional

Certification

  • Danbury hospital CPR training certification and child education CPR infibulation.
  • Animal Care training and CPR
  • Dispatcher emergency.

Accomplishments

  • CPR saving a child's life by providing CPR.
  • Saved an elderly gentleman who had a heart attack performed CPR saved his life.
  • I got a heroic award because I saveda life from a car fire accident.

Affiliations

Taking care of elderly helping people such as the elders such as my Mom.

Trained fur babies such as dog's, cats, etc

Reading a good book.

Singing,

Going to church.

Walking,

Hiking

Talking to the first responders.

References

References available upon request.

Timeline

Caregiver

Self Employed Services
09.2010 - 05.2020

Teaching Assistant

St Peter's elementary School
06.2007 - 09.2015

Patient Care Coordinator

Glen Hill Strathaven Lifecare Centre
01.2004 - 09.2014

Patient Care Coordinator

Pope John Paul nursing home
01.2001 - 12.2006

Dispatcher

Danbury Hospital
01.2000 - 12.2004

Customer Service Representative

Shop Rite
09.1996 - 06.2000

Animal Caretaker

Danbury Animal Control
06.1996 - 08.2003

High School Diploma -

Danbury High School

High School Diploma -

Henry Abbott Technical High School

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