Marie McNutt
Overview
20
20
years of professional experience
Work History
Legal Technology Trainer
Balch and Bingham LLP
11.2020 - Current
- As a training department of one for mid-size law firm, create and deliver onboarding and post-hire support curriculum for new hires at all professional levels.
- Update training coursework and requirements according to group and technology changes.
- Create courseware using various graphics, authoring and multimedia software programs.
- Created and oversee annual firm wide internal certification program for staff and attorneys.
- Introduced and oversee LTC4 Certification program for staff and attorneys; obtained the certification as a learner.
- Promote a culture of continuous learning with ongoing refresher courses and advanced workshops for experienced employees.
- Administer Learning Management System (LMS); grew engagement by 300% in the first year while remaining on track to increase by a minimum of 50% for third consecutive year.
- Reduce IT support tickets through proactive identification and resolution of common user issues via targeted training initiatives.
- Compile IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Influence change and technology adoption using a variety of methods including but not limited to persuasive communication, gamification and incentives.
- Maintain up-to-date knowledge of industry trends, ensuring relevant and timely content in all training materials.
- Measure and report training ROI statistics to stakeholders.
- Track employee progress using performance metrics, identifying areas requiring additional focus or intervention to enhance skill mastery.
- Participate in strategic committee focused on further expanding Microsoft Teams usage with focus on intermediate and advanced level functions.
- Consult with various departments on workflow creation, implementation, assessment, improvement and documentation.
- Distribute and oversee completion of compliance training efforts for multiple departments.
- Serve in unofficial assistant project manager and quality assurance capacities in a variety of technology implementation efforts.
E-Resource Training Coordinator
EBSCO Information Services
05.2012 - 10.2020
- Maintained accounts as E-Journal Customer Service Representative.
- Created and delivered onboarding and post-hire training curriculum for new hires.
- Maintained accurate records of employee progress toward and completion of learning objectives.
- Provided mentoring and job shadowing opportunities for team members and employees across the organization.
- Authored, designed, developed and delivered training to several domestic and international departments and offices via various methods of delivery.
- Authored customer-facing help documents for end-user website.
- Contributed to several strategic and programming committees reporting to senior-level stakeholders.
- Consulted on existing, and created several key, workflows impacting several departments.
- Created and maintained data knowledgebase for team.
- Provided ongoing coaching and mentoring support for team members and other departments.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
E-Resource Customer Service Representative
EBSCO Information Services
05.2007 - 05.2012
- Maintained accounts as Customer Service Representative.
- Maintained package tracking in Microsoft Access database.
- Mentored and trained Customer Service Representatives in all matters relating to electronic journals.
- Participated in programming committees regarding EBSCO products, including E-Package Renewal.
- Trained team members in Microsoft Office, IBM ZOS Mainframe and other online modules.
Proofreader
MSpark
05.2006 - 05.2007
- Proofread various types of direct-mail advertising in a fast-paced, deadline-driven environment.
- Liaised with Pre-Press and Account Services departments.
Customer Service Representative
EBSCO Information Services
05.2004 - 05.2006
- Handled customer service issues via telephone and email for customers across multiple nationwide markets.
- Worked with various other EBSCO departments to provide support for subscriptions and EBSCO products.
- Assisted in training of new hires.
- Created and maintained data knowledgebase for team.
Education
Bachelor of Arts - English
University of Montevallo
Montevallo, AL05.2004
Skills
- Blended Learning Techniques
- Technical and Corporate Training
- Curriculum Design
- Performance Improvement
- E-Learning Platforms
- Assessment and Evaluation
- Multimedia Tools
- Learning Management System Administration
- Software Implementation
- Project Management and Documentation
References
Upon request
Timeline
Legal Technology Trainer
Balch and Bingham LLP
11.2020 - Current
E-Resource Training Coordinator
EBSCO Information Services
05.2012 - 10.2020
E-Resource Customer Service Representative
EBSCO Information Services
05.2007 - 05.2012
Proofreader
MSpark
05.2006 - 05.2007
Customer Service Representative
EBSCO Information Services
05.2004 - 05.2006
Bachelor of Arts - English
University of Montevallo
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