MARIE MCWILLIAMS
Columbus,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Treatment Supervisor
United States Army
01.2021 - 12.2022
- Taught basic first aid and simple life-saving measures to 300 non-medical personnel, better preparing the company to competently react to medical emergencies
- Instructed a dozen team members on the treatment of musculoskeletal injuries, increasing the team's reaction time, occupational confidence, and productivity
- Organized several company functions for 40 to 60 personnel, allowing upper-level management to stay focused on their projects
- Maintained accountability of medical supplies valued at over $300K
- Trained 6 incoming personnel on basic operational procedures in the clinic, as well as hands-on treatment on casualties, promoting more efficiency as a team, and increasing daily patient flow by 30%
- Supervised field operational safety
- Maintained accurate patient files for 1,000 personnel and kept all patient information confidential, creating a secure and efficient workplace
- Achieved a 15% decrease in inpatient treatment times
- Directed over 100 inventories of equipment, worth $20M, enabling higher-level management to have an accurate accountability of assets
- Negotiated with patients to reach a compromise to improve health-related issues and lifestyle, improve the quality of life for the patient, and lessen the workload for the primary care management facility
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for services and company information.
Senior Healthcare Manager
US Army
01.2020 - 01.2021
- Oversaw the daily operations of the billing department: claim submission, denial and appeals process, verification of benefits, for a Medical Equipment Provider
- Responsible for setting up ED Services, enrollment, and provider fee schedules per pay and researching medical policy guidelines
- Compiled data tracked trends for management and research trends, and underpayments, and provide staff with necessary guidelines and tips to ensure correct reimbursement
- Recommended changes to the facility's services, equipment, and staff
- Created Quality Measurement forms, report statistical data, and work with physicians and staff to improve the process
- Committed to seeking opportunities for process improvement
- Educated staff on current claim processing trends, motivated staff, and trained staff to ensure that they meet monthly productivity goals
- Maintain medical readiness greater than 95%
- Safeguard medical equipment and a hand receipt valued at $600,000
- Provides medical care to the organization consisting of over 500 members
- Coordinated all departmental functions for all four medical clinics by successfully training staff inaccurately abiding by all company policies, and procedures and initiated staff to perform and assisted with patient processing
- Conducted employee evaluations, provided counseling, performed disciplinary actions and terminations, planned/ensured new hire training and staff development, and forward appropriately and complete documentation to the assigned physician promptly
- Monitored and inspected staff processes to eliminate hazards posed for staff while ensuring continuous compliance with regulations.
Instructor/Writer
US Army
01.2017 - 01.2020
- Served as an Instructor/Writer for the largest Advanced Individual Training (AIT) battalion at the Department of Combat Medic Training (DCMT)
- Oversee 1,524 hours of technical and tactical training in Tactical Combat Casualty Care, limited primary care, invasive procedures, force health protection, advanced airway management techniques, situational training exercise trauma lanes, and medical evacuation on the battlefield as outlined in the 68W Combat Medic AIT curriculum with an annual trainee load of 2,00 trainees
- Coordinated logistical and administrative support among numerous support agencies to facilitate student training; maintains and accounts for $250,000 worth of Class VIII and equipment
- Developed, reviewed, and revised innovative and effective instructional materials for courses or occupations with specific learning objectives
- Solved training of proven methods and techniques, plan and organize work, determine possible sources of information, and conducts fact-finding
- Reviewed developments in the fields of instructor development, education, and training
- Used innovation to enhance the effectiveness of training programs and convey complex ideas in written form
- Coordinate, develop, revise, deliver, and evaluate training programs for total support, and determines the requirements for specific courses
- Plan, coordinate, and develop components of instructional design based on findings of occupational analysis
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Used computer software to store and retrieve data.
- Analyzed current data records to provide detailed reports.
Team Leader / Ambulance Driver
US Army
01.2012 - 01.2017
- Served as a Team Leader and Ambulance Driver in an Area Support Medical Company; providing comprehensive medical care in support of worldwide contingency operations; responsible for the management, health, welfare, morale, and accountability of employees in all aspects of medical proficiency and training
- Provided care/treatment during evacuation procedures and operates vehicles to transport sick and wounded
- Performed preventive maintenance on 4 liter armored ambulances (M997) and on associated equipment
- Provides care to a population of over 8,500 employees and family members while simultaneously serving as a Team Leader and Health Care supervisor in a Patient Centered Medical Home
- Maintains qualification on all assigned vehicles; inspects and keeps vehicles in operating condition; tracks repairs and vehicle status; performs operator maintenance when necessary; operates in all-weather to transport cargo and personnel
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Followed data entry protocols, rules and regulations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Bachelor of Arts - Psychology
College of Saint Elizabeth
06-1997
Skills
Healthcare administration
Patient confidentiality
Medical evaluation
Microsoft office suite proficiency
Problem-solving skills
Data entry proficiency
Multi-task management
Scheduling
Critical thinking
Customer service
Personal Information
Timeline
Treatment Supervisor
United States Army
01.2021 - 12.2022
Senior Healthcare Manager
US Army
01.2020 - 01.2021
Instructor/Writer
US Army
01.2017 - 01.2020
Team Leader / Ambulance Driver
US Army
01.2012 - 01.2017
Bachelor of Arts - Psychology
College of Saint Elizabeth
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