Marie Medina

• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

• Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
• Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
• Processed reservations for parks, amenities and sports facilities, using Software.
• Inspected park and recreational areas regularly to maintain safe and clean premises.
• Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
• Conducted facility opening and closing procedures by unlocking and locking entrance gates, activating, and deactivating working displays and turning off and on lights for security.

Prepared meals efficiently and ensured timely service.

Kitchen assistant

• Assisted chefs in food preparation tasks, resulting in timely meal service.
• Cleaned and organized kitchen stations to promote team efficiency.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Enhanced kitchen efficiency by maintaining clean and organized workstations.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Assisted in reducing kitchen waste through careful portion control measures.
• Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
• Gathered hot menu items to fill orders for consumers with proper tray presentation.
• Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
• Monitored employee performance closely for areas of improvement; provided constructive feedback as necessary.
• Counted cash drawer before shift and balanced at end of shift to reconcile sales.
• Provided attentive service and proactively assessed guest needs.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
• Monitored food and beverage supplies, assisting with restocking when needed.