Marie Miller
Dagsboro,DE
Summary
Dynamic Occupational Health Coordinator at Atlantic General Hospital with expertise in hazard identification and incident analysis. Proven track record in developing wellness initiatives and enhancing team engagement, resulting in improved employee wellbeing. Skilled in organized documentation management, fostering strong relationships with healthcare providers to streamline processes and ensure compliance.
Overview
21
21
years of professional experience
Work History
Occupational Health Coordinator
Atlantic General Hospital
07.2006 - Current
- Developed strong relationships with external partners including healthcare providers, insurance carriers, and regulatory agencies, streamlining processes and ensuring compliance.
- Assisted in developing emergency response plans for various scenarios, preparing staff members to handle crisis situations safely and efficiently.
- Reviewed workers'' compensation claims, managing cases effectively to minimize lost time from work-related injuries or illnesses.
- Coordinated wellness initiatives, promoting healthy lifestyle choices among employees and improving overall wellbeing.
- Served as a liaison between employees, management, and healthcare providers, facilitating effective communication regarding occupational health matters.
- Stayed current with industry best practices and emerging trends in occupational health by attending conferences, workshops, and other professional development opportunities.
- Educated employees on hazardous waste management, emergency response and safe work practices.
Receptionist Team Leader
Atlantic General Hospital
07.2006 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Built and maintained strong client relationships, leading to repeat business and referrals.
DENTAL ASSISTANT OFFICE MANAGER
JOEL GOODMAN DDS
07.2004 - 04.2005
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Organized company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Participated in community outreach programs, educating public on importance of dental health.
Education
No Degree - DENTAL ASSISTANT MEDICAL ASSISTANT
BRYMAN MEDIX SCHOOL
Towson, MD01-1973
Skills
- Hazard identification
- Team development and engagement
- Organized documentation management
- Incident analysis
Timeline
Occupational Health Coordinator
Atlantic General Hospital
07.2006 - Current
Receptionist Team Leader
Atlantic General Hospital
07.2006 - Current
DENTAL ASSISTANT OFFICE MANAGER
JOEL GOODMAN DDS
07.2004 - 04.2005
No Degree - DENTAL ASSISTANT MEDICAL ASSISTANT
BRYMAN MEDIX SCHOOL
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