Marie Monfleury
Boston,MA
Summary
Accomplished Associate Director of Operations at Morrison Healthcare, spearheaded technology integrations and process optimizations, enhancing efficiency and productivity. Skilled in operational excellence and fostering teamwork, I led initiatives that significantly improved output and staff collaboration without compromising quality. My leadership ensured seamless transitions during change, maintaining high morale and performance.
Overview
5
5
years of professional experience
Work History
Associate Director of Operations
Morrison Healthcare
07.2022 - Current
- Oversaw implementation of new technology systems to modernize operations and increase overall efficiency.
- Initiated process improvements that led to increased output without sacrificing quality or customer service standards.
- Led cross-functional teams for various initiatives, fostering a collaborative work environment that drove project success.
- Enhanced communication between departments by developing clear channels for information sharing and collaboration.
- Oversaw facility maintenance activities to ensure a safe, clean, and efficient working environment for staff.
- Optimized resource allocation by analyzing data trends and making informed decisions on staffing levels and inventory management.
- Provided leadership during periods of change, guiding staff through transitions while maintaining high levels of morale and productivity.
Senior Patient Manager
Morrison Healthcare
08.2019 - 06.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
High School Diploma -
Prospect Heights High School
Brooklyn, NY06.2002
Skills
- Operational Excellence
- Safety Management
- Maintenance Management
- Productivity Improvement
- Cost Reduction
- Operations Management
- General management and administration
- Compliance Management
- Problem-Solving
- Time Management
- Attention to Detail
- Teamwork and Collaboration
Timeline
Associate Director of Operations
Morrison Healthcare
07.2022 - Current
Senior Patient Manager
Morrison Healthcare
08.2019 - 06.2022
High School Diploma -
Prospect Heights High School