Marie Munu
Washington ,DC
Summary
Recent illustrious Delaware State University graduate with a degree in Information Technology. Currently working on IT certifications! Hardworking and reliable employee with an extensive background in customer service, merchandise, etc. Highly organized, proactive, and punctual. Excellent in team settings, and the ultimate goal is to make people have a comfortable experience.
Overview
7
7
years of professional experience
Work History
IT Intern
Office of People’s Counsel
06.2024 - Current
- Worked in the new IT department
- Did troubleshooting and networking
- Set up Microsoft team calls
- Did service calls on equipment
- Answered phone calls, scan and laminate documents
- Reboot computers
Cashier/CSR
Home Depot
05.2022 - 08.2023
- Served as a customer service representative and also a cashier
- Learned the act and process of customer service
- Interacted with customer
- Taught how to fix receipt machines and the monitors
Cashier/Server
Pizza Hut
07.2019 - 12.2019
- Served as a cashier and a server
- Learned how to work the cash register
- Served the food and retrieved the food when done
MBSYEP Employee
Fun It Up
06.2018 - 08.2018
- Learned about teamwork
- Learned critical thinking
- Learned problem solving
- Gained confidence
Help Desk
The Marigold at11th Street
10.2017 - 12.2017
- Served as a front desk agent
- Answered phone calls and signed in visitors
- Made sure tables and the kitchen were clean and decent
Education
Bachelor of Science -
Delaware State University
Dover, Delaware05.2024
High School Diploma -
Archbishop Carroll High School
Washington, D.C.06.2020
elementary/middle -
St. Augustine Catholic School
Washington, D.C.06.2016
Skills
- Great communication skills
- Teamwork skills
- Attentive
- Punctual
- Great customer service
- Empathetic
- Network Administration
- IT support experience
- Software troubleshooting
- Microsoft Office
- Customer service
- Documentation skills
Accomplishments
- Dean's List
- Principal List
- Honor Roll
- National Honor Society recipient
- History award recipient
Awards
Honor Roll, Distinguished Honors, Principal list, Honor convocation award for social studies, National Honor Society, Dean's List
Timeline
IT Intern
Office of People’s Counsel
06.2024 - Current
Cashier/CSR
Home Depot
05.2022 - 08.2023
Cashier/Server
Pizza Hut
07.2019 - 12.2019
MBSYEP Employee
Fun It Up
06.2018 - 08.2018
Help Desk
The Marigold at11th Street
10.2017 - 12.2017
Bachelor of Science -
Delaware State University
High School Diploma -
Archbishop Carroll High School
elementary/middle -
St. Augustine Catholic School
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