Marie Natasha Sephora Nankoo
Dubai,UAE
Summary
Cabin supervisor at Emirates Airline with a solid background in leadership and customer service. Demonstrated ability in training and developing teams to uphold safety and service excellence. Effective time management and proactive initiatives have resulted in improved operational efficiency and customer satisfaction
Overview
19
19
years of professional experience
Work History
Cabin supervisor
EMIRATES AIRLINE
Dubai
03.2010 - Current
- Acted as brand and customer ambassador by projecting a positive, professional image.
- Managed cabin resources including time, products, and personnel for optimal efficiency.
- Collaborated with Purser to ensure safe and secure operations throughout flight duration.
- Ensured compliance with safety and security standards as per corporate and international regulations.
- Delivered exceptional customer service by effectively managing cabin crew performance.
- Promoted service-oriented behaviors among crew to foster a superior team environment.
- Exemplified motivational leadership to inspire and guide cabin crew members.
- Prepared accurate Kis reports promptly, ensuring Purser received relevant feedback for continuous improvement.
Public relations Assistant and Wedding Co-ordination
LE TOUESSROK HOTEL
Mauritius
02.2009 - 01.2010
- Coordinated all journalist visits as primary contact in Public Relations Manager's absence.
- Executed wedding and other events, ensuring seamless operations.
- Supported sales and marketing department initiatives to drive engagement.
- Liaised with PR Executive on all public relations activities and press conferences.
- Reviewed and recommended hotels for press kits after consultation with regional office.
- Maintained up-to-date local press mailing lists for effective outreach.
- Responded to all fax, email, and telephone messages within 24 hours.
- Coordinated with local authorities for all wedding arrangements.
Modelling (Part-time)
Sachin Sagar
Mauritius
01.2007 - 12.2009
- Executed modeling sessions for casual wear in a clothing line.
- Collaborated on editorial shoots for Info Tourism Mauritius Magazine.
- Featured in campaigns for Essential Magazine showcasing diverse styles.
Administrative Assistant
LE TOUESSROK HOTEL
Mauritius
02.2008 - 02.2009
- Ensured responses to all fax, telephone messages, and emails within 24 hours.
- Scheduled meetings for Resident Manager to optimize operational efficiency.
- Reviewed guest comments and entered data into Opera systems for effective service recovery tracking.
Education
Certificate 4 - Business ( Human Resources )
Mauritius
Mauritius01.2009
Skills
- Leadership and team supervision
- Professional image and compliance
- Training and development
- Customer service excellence
- Time management
- Personal discipline
- Conflict resolution
Affiliations
- CrossFit
- Spartan Games
- Tough Mudder
- Gym clash
Accomplishments
- Perfect attendance record since 2010 till 2025
Timeline
Cabin supervisor
EMIRATES AIRLINE
03.2010 - Current
Public relations Assistant and Wedding Co-ordination
LE TOUESSROK HOTEL
02.2009 - 01.2010
Administrative Assistant
LE TOUESSROK HOTEL
02.2008 - 02.2009
Modelling (Part-time)
Sachin Sagar
01.2007 - 12.2009
Certificate 4 - Business ( Human Resources )
Mauritius
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