J. Marie Newton
Newnan,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.
Overview
34
34
years of professional experience
Work History
Account Manager
B&D Industrial
04.2021 - Current
- Called on current accounts while making cold calls to create a larger customer base in my territory.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Anticipated clients' needs by staying in touch on regular basis.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Operations Manager /Lead Customer Service Manager
B&D Industrial
09.2003 - 04.2021
- Managing the Customer Service Reps
- Invoicing
- Training
- Controlled and update Inventory as needed
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Created and reviewed invoices to confirm accuracy.
Inside Sales Representative
B&D Industrial
03.1998 - 09.2003
- Inside sales of industrial machinery products dealing with different manufacturers
- Quoting prices of various parts to customers
- Identifying parts for customer service issues
- Shipping and Receiving
- Correcting payable errors
- End of month close-out (cash sales)
- Purchasing of products from vendors
- Maintaining store inventory.
Machine Operator / Production
Filtran
04.1993 - 03.1998
- Machine Operator
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Machine Operator / Production
Alenco
01.1991 - 03.1993
- Ran a welder for production of vinyl windows.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
Graduate -
Newnan High School
Newnan, GASkills
- Windows, Microsoft Office Applications and various other computer software experience, Very Mechanical, Fast Learner
- Forklift Certified
- Infor trained
- Teamwork and Collaboration
- Operations
- CRM Software
- New account creation
- Territory Management
- Customer Needs Assessment
- Data-driven decision-making
- Order Processing
References
- Velda Graydon, (678) 770-8135
- Darryl Brunk, (770) 309-7912
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
B&D Industrial
04.2021 - Current
Operations Manager /Lead Customer Service Manager
B&D Industrial
09.2003 - 04.2021
Inside Sales Representative
B&D Industrial
03.1998 - 09.2003
Machine Operator / Production
Filtran
04.1993 - 03.1998
Machine Operator / Production
Alenco
01.1991 - 03.1993
Graduate -
Newnan High School
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