Marie Nickel
Richmond Hill,NY
Overview
4
4
years of professional experience
Work History
Receptionist
Oral Surgery and Implant Center
Forest Hills, New York
06.2026 - Current
- Acted as the first point of contact by managing a multi-line phone system, scheduling appointments, and coordinating patient information.
- Verify Patient information and insurance details to support accurate billing and clinical records
- Supported administrative projects aimed at improving office efficiency to improve office efficiency and patient experience
Optical Technician
H.M. Calvert & Associates
Clarksville, TN
10.2025 - 05.2026
- Communicated patient findings and concerns effectively with optometrists to support accurate clinical decision-making and patient care.
- Educated patients on ocular conditions, medications, and ongoing treatment plans to promote understanding and encourage open communication regarding health history and care needs.
- Verified insurance coverage, benefits, and medical history to ensure accurate documentation and billing while maintaining strict HIPAA compliance and safeguarding protected health information (PHI).
- Delivered professional, patient-centered care while supporting efficient clinical operations and maintaining a smooth workflow in a fast-paced environment.
Unit Secretary/Patient Sitter
Tennova Healthcare
Clarksville, TN
09.2022 - 10.2024
- Improved unit workflow by prioritizing tasks effectively and collaborating with medical staff to deliver timely patient care.
- Managed high-volume communication between medical staff, patients, and outside facilities while maintaining strict HIPAA compliance and supporting continuity of care.
- Streamlined patient admission and discharge processes through accurate electronic health record documentation and coordination with interdisciplinary teams.
Education
Pharmacy Technician -
Penn Foster
Clarksville, TN11-2026
High School Diploma -
Clarksville High School
Clarksville, TN05-2021
Skills
- Strong Interpersonal Communication
- Time Management & Task Prioritization
- Customer/Patient Relationship Management
- Cross-functional Teamwork
- Electronic health records
- Patient communication
Timeline
Receptionist
Oral Surgery and Implant Center
06.2026 - Current
Optical Technician
H.M. Calvert & Associates
10.2025 - 05.2026
Unit Secretary/Patient Sitter
Tennova Healthcare
09.2022 - 10.2024
Pharmacy Technician -
Penn Foster
High School Diploma -
Clarksville High School