Marie OBrien
Caribou,ME
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Southern Maine Insurance Agency
04.2003 - 06.2006
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Customer Service Representative
Garnsey Brothers Insurance
04.2001 - 05.2003
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Arts - Medical Assisting
Northern Maine Community College
Presque Isle, ME05.2025
Certificate - Medical Billing and Coding
Northern Maine Community College
Presque Isle, ME05.2023
High School Diploma -
Massabesic High School
Waterboro, ME06.1995
Skills
- Project management
- Data analysis
- Communication
- Organization
- Problem-solving
- Management
- Credit Card Payment Processing
- Senior Leadership
- Active Listening
- Freight Operations
- Cash Handling
- Education Opportunities
- Product and Service Sales
- Strategic Selling
- Customer Assistance
- Product Knowledge
- Account Assistance
State
ME
Certification
- Accredited Customer Service Representative
- Insurance Agent License
Zip
04736
City
Caribou
Timeline
Insurance Agent
Southern Maine Insurance Agency
04.2003 - 06.2006
Customer Service Representative
Garnsey Brothers Insurance
04.2001 - 05.2003
Associate of Arts - Medical Assisting
Northern Maine Community College
Certificate - Medical Billing and Coding
Northern Maine Community College
High School Diploma -
Massabesic High School
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