Marie Oliva
Summary
Professional writer/content editor
Professional content creator with proven expertise in crafting engaging and impactful narratives. Skilled in SEO, copywriting, and digital marketing, ensuring content aligns with audience needs and drives results. Strong focus on team collaboration and adaptable to shifting project requirements. Reliable and consistent in delivering high-quality work that meets organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Multimedia Content Writer
Apple
05.2024 - Current
- Company Overview: Contract writer position for Apple Maps team
- Develop and maintain new and existing content for training purposes
- Develop documentation using Markdown and GitHub
- Collaborate with engineers on feature and component descriptions and usage
Video Script Writer
Apple
07.2023 - 12.2023
- Company Overview: Contract writer position with Apple Care team
- Develop technical repair video scripts for Apple NPI products by collaborating with SMEs, engineering, video production and editors
- Work in hardware lab to understand hardware rework procedure by conducting take apart procedures
- Participate in studio production of video scripts to repair Apple products by using complex tools/methods
- Delivered high-quality work under tight deadlines by optimizing time management skills.
Knowledge base Writer
Google
06.2021 - 06.2023
- Company Overview: Contract writer position with Google Fiber team
- Developed optimal knowledge base content for technicians to install Google Fiber to the home (GPON) internet service
- Authored and updated more than 60 articles for the successful launch of 5 Gig and 8 Gig FTTH plans, positioning GFiber as a leading competitor and driving market growth
- Lead complex multiple projects by compiling info from SMEs, engineering and PMs while meeting project deadlines
Technical Writer
Amazon Web Services
05.2021 - 07.2021
- Company Overview: Contract writer position with financial automation team
- Plan, create, test and maintain getting-started guides, in-depth docs on product features, help content, and FAQ reference materials
- Identify opportunities/gaps with content plans or existing docs
Technical Writer
NetApp
02.2020 - 03.2020
- Company Overview: Contract writer position with Supply Chain team
- Developed and optimized desktop procedures for inventory management, resulting in streamlined processes and increased efficiency
- Collaborated with the Supply Chain team to develop internal process documentation for NetApp University
- Managed version control and timely updates of documents through effective project tracking and organization skills.
Content Strategist
Meta
12.2019 - 02.2020
- Company Overview: Contract writer position with Hardware Dev team
- Develop and implement a comprehensive hardware test framework document repository through Wiki using Markdown
- Enable developers to easily access and utilize crucial resources
Media Writer
Google
03.2019 - 12.2019
- Company Overview: Contract writer position with Google Education team
- Create video scripts in Google Docs and Google Slides, and supplemental teaching material for education platform
- Work through the review cycle with editors and managers
- Compare existing outlines and scripts to match style and voice to new scripts
Procedure Writer
Lawrence Livermore Lab
05.2018 - 12.2018
- Company Overview: Position for procedure writing
- Developed comprehensive documentation outlining precise procedures for nuclear physics processes, demonstrating compliance with federal regulations, institutional procedures, and facility safety bases
- Interviewed individuals by phone, video chat and in-person to write news stories.
Content Strategist
Google
01.2016 - 01.2017
- Company Overview: Writer Position with Google Fiber team and Google Project
- Implemented Google CMS effectively, delivering timely updates to knowledge base articles, thereby providing accurate and up-to-date information for enhanced customer support
- Successfully designed and meticulously documented assembly and manufacturing processes, including operation manuals, spec sheets, and quick start guides, for Google Maps hardware
- Increased user engagement by designing visually appealing infographics and multimedia content for web and social media use.
Teacher
Challenger School
08.2014 - 06.2015
- Company Overview: Position for teaching
- Develop/write lesson plans and teach elementary students math, science, writing, and reading
- Position for teaching
Tech Writer
FireEye
05.2014 - 07.2014
- Company Overview: Contract position for technical writing
- Developing run books (user guides) and updating internal team sites for information systems and services division of the company
- Contract position for technical writing
Tech Writer
Google
08.2012 - 11.2013
- Company Overview: Contract position for technical writing
- Design and document thorough and clear assembly and manufacturing process (i.e
- Operation manuals, specification sheets and quick start guide) for Google Maps hardware
- Record data to validate process in installation documentation
- Use Windchill tool to add instructions to repository and acquire part details from BOM
- Contract position for technical writing
Document Specialist
Bruker
06.2011 - 11.2011
- Company Overview: Contract position for document specialization
- Help transition team into ISO 9001 standards by converting help files into Flare and updating other content (user guides and release notes) with help of scientists
- Contract position for document specialization
Tech Writer
Fluke Networks (AirMagnet)
08.2010 - 05.2011
- Company Overview: Position for technical writing
- Interface with design, SQA and technical support engineers as necessary to secure tech info and deliver user guides, release notes and online help using FrameMaker 9.0 and Robohelp
- Position for technical writing
Tech/Marketing Writer
ArcSoft
03.2008 - 08.2010
- Company Overview: Position for tech/marketing writing
- Propose concept, write, edit and layout of documents from project design to distribution (press releases, brochures, website content, e-commerce and ad content)
- Position for tech/marketing writing
Education
B.A. - Technical and Professional Writing
San Francisco State University
05.2007
AA Transfer degree -
De Anza College
Cupertino, CA07.2005
Skills
- Effective Under Pressure
- Team Collaboration Skills
- Effective Communication
- Content Editing
- Microsoft Office Proficiency
- Expertise in Google Slides
- Proficient in Google Docs
- Markdown Proficiency
- Collaborative Code Management
- Slack/Google Chat
- Experienced in Utilizing Google Maps
- Content Strategy Development
- Mondaycom Workflow Management
- Proficient in Adobe Creative Suite
Awards
Dr. Kenneth M. Gordon Memorial Scholarship, awarded for Single Sourcing white paper
Certification
- Google Project Management Certification Coursera February 2025
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Multimedia Content Writer
Apple
05.2024 - Current
Video Script Writer
Apple
07.2023 - 12.2023
Knowledge base Writer
Google
06.2021 - 06.2023
Technical Writer
Amazon Web Services
05.2021 - 07.2021
Technical Writer
NetApp
02.2020 - 03.2020
Content Strategist
Meta
12.2019 - 02.2020
Media Writer
Google
03.2019 - 12.2019
Procedure Writer
Lawrence Livermore Lab
05.2018 - 12.2018
Content Strategist
Google
01.2016 - 01.2017
Teacher
Challenger School
08.2014 - 06.2015
Tech Writer
FireEye
05.2014 - 07.2014
Tech Writer
Google
08.2012 - 11.2013
Document Specialist
Bruker
06.2011 - 11.2011
Tech Writer
Fluke Networks (AirMagnet)
08.2010 - 05.2011
Tech/Marketing Writer
ArcSoft
03.2008 - 08.2010
AA Transfer degree -
De Anza College
B.A. - Technical and Professional Writing
San Francisco State University
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