Marie Olson

Digital Workplace - Communication and Collaboration

• Conceptualized and deployed enhanced product features and optimized implementation for use in Digital Workplace Applications
• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Prioritized roadmap in order to achieve product goals and metrics.
• Coordinated innovative strategies to accomplish Business Operation objectives and boost long-term profitability and Partner (employee) productivity.
• Thrived in fast-paced, highly-adept Business, Development and UX teams to develop and prioritize product features and build product roadmap.
• Collected business requirements and needs, directed testing and conducted continuous evaluations to make proactive adjustments to strategy.
• Maintained on-time product completion rate by judiciously allocating human and hardware resources to reduce development times

Siren Digital Technology -December 2018-May 2019

• Managed lifecycle of tools used by retail Partners (employees) for Starbucks Corporation.
• Gathered, tested and implement solutions to help increase efficiency, readiness and communication within Starbuck Reserve stores.
• Owned and managed StarbucksReserve.com and Princi.com, development, releases and service health and maintenance.
• Owned and managed launch and maintenance of UberEats for all Siren Stores in May 2020 at height of Covid-19 pandemic.
• Owned and managed two Augmented Reality Mobile Apps for Milan and New York Roasteries from design, development, documentation, release management and service & maintenance.

Global Digital Products - June 2018-December 2018

• Defined, documented and drove release of 12 international mobile and web applications
• Developed GDP International product strategy, business process & roadmaps.
• Managed and collaborated with development vendors, security, architecture and several cross functional teams for development and delivery
• Hands on approach to help with quality and efficiency of application and web major and monthly service releases.

T-Mobile and the Enterprise IT Training group undergoing Digital Transformation

• Responsible for training development, curation, facilitation and launch of new training program in EIT.
• Designed and developed training programs (outsourced and/or in-house).
• Selected appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes, gamification) for employees
• Organized and conducted organization-wide training needs assessment and identify skills or knowledge gaps that needed to be addressed.
• SharePoint administration and UAT testing for all Training Domains within T-Mobile.
• Responsible for overseeing installation of Microsoft SharePoint collaboration and CMS for multiple organizations in T-Mobile.
• Responsible for developing testing strategies, selecting testing teams, ensuring site domains are suitable for internal organization usage, and documenting test cases.
• Managed and led multi-disciplinary design team throughout development and contract document phases
• Developed project plans and managed project scope using agile to guide projects from conceptualization to implementation and maintenance

Microsoft - Business Desk Solutions Group (August 2017 - November 2017)

• Managed and onboarded team of 9 that was responsible for ensuring customers are in compliance with Microsoft Volume Licensing policies.
• Created custom builds Enterprise Agreement Price Sheets for complex custom deals negotiated by Business Desk or for Field negotiated deals not adequately supported by quoting tools.
• Created readiness training and guidance materials for tools used by BDSG team worldwide via Sway and Camtasia short videos which was adopted by client for their official onboarding material.

Microsoft - Strategic Enterprise Services IT (Voice and Video) - (April 2017- November 2017)

• Program Manager for Microsoft Client. Responsible for consulting MS Client and assist in the success of initiatives within Strategic Enterprises Services IT (SESIT) Voice, Video and Conferencing (VV&C).
• Scrum Master for All Up VVC backlog. Responsible for refining backlog, full scrum cycle and scrum ceremonies.
• Managed and drove better Service Health within VV&C, specifically, Teams and Skype for Business
• Drive collaboration across multiple work streams to align and drive Microsoft Teams initiatives and completion of product backlog features and technical debt.

Microsoft - Small and Mid-market Solutions & Partners - Customer and Partner Experience (May 2016-April 2017)

• Managed and solved over 200 monthly intake inquiries from multiple aliases from field, Corp and stakeholders.
• Created and sent Weekly Core communications which were sent to thousands of field recipients, Corporate Leads and Stakeholders on weekly basis.
• Created field readiness materials, guidance decks and short videos with guidance and collaboration from various program experts.
• Onboarded Team Leads, Sales Excellence team members and Account Managers to SMS&P All Up, Pulse, NSAT, MSX CRMOL, Online Harmoni, Gestalt, Partner Workbench and multiple Program Reports.
• Created and submitted monthly Scorecard Report for World Wide Executives, Leads, Managers and field which is used to track several sales metrics for SMS&P CPE.
• Created and delivered Pulse Survey and Red Carpet initiative Reports to thousands of recipients on weekly basis which showed completion of customer and partner conversions during Fast Start initiatives.
• Facilitated office hours on daily and weekly basis.

• Onboarded sales and marketing interns for Network Operations Center in Dallas and Sales office in Redmond.
• Schedule management, preparation and revisions of RFP documents, presentations, reports and contracts for sales team in Redmond, WA.
• Managed multiple vendor accounts including, catering, beverage distributors, office machinery.
• Corporate Event Planning annual kick-off events, Quarterly Global Management meetings, Sales meetings.