Marie Orloff
San Carlos,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Berke Orthotics& Prosthetics
09.2005 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments for 20+ patients a day, managing multiple incoming faxes/referrals and managing in patient flow.
- Ensured pre-billing compliance with Medicare LCD's and medical policies generating a success rate of over 98% of claims paid in a timely manner.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Maintained accurate electronic health records for over 1000 patients that improved patient care and compliance with privacy regulations.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
Inside Sales Representative/Buyer
Synnex Information Technologies
1994 - 1997
Outside Sales/Recruiter
Roberta Enterprises, INC
1992 - 1994
Recruiter
Technical Aid Corporation-TAC TEMPS Division
1991 - 1992
Education
Bachelor of Arts - Speech Communication/Organizational Communication
San Francisco State University
San Francisco, CASkills
- Electronic Records Management
- Resource Management
- Conflict Resolution
- Active Listening
- Patient Education
- Healthcare Industry Knowledge
- Insurance Verification
- Attention to Detail
- HIPAA Compliance
Timeline
Patient Care Coordinator
Berke Orthotics& Prosthetics
09.2005 - Current
Inside Sales Representative/Buyer
Synnex Information Technologies
1994 - 1997
Outside Sales/Recruiter
Roberta Enterprises, INC
1992 - 1994
Recruiter
Technical Aid Corporation-TAC TEMPS Division
1991 - 1992
Bachelor of Arts - Speech Communication/Organizational Communication
San Francisco State University
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