Marie Ortega
Tucson,United States
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Organized and motivated employee eager to apply time management .Hardworking employee with customer service, multitasking and time management abilities. Highly-motivated employee with desire to take on new challenges.
Overview
13
13
years of professional experience
Work History
Biology Teacher
Star Academy Charter School
Tucson, AZ
08.2024 - Current
- Developed lesson plans based on state curriculum guidelines to ensure learning objectives were met.
- Created engaging activities that encouraged student participation in class discussions.
- Evaluated textbooks, materials, and other resources for use in the classroom setting.
- Maintained an organized classroom atmosphere conducive to learning.
Sales Associate
Polo Ralph Lauren
Tucson, AZ
03.2024 - Current
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Materials Specialist
Raytheon
Tucson, AZ
08.2015 - Current
- Verified shipments received and entered receipts into materials management system.
- Operated forklifts, pallet jacks, hand trucks and dollies.
- Packaged products and goods to arrange transportation for shipment.
- Investigated suggested materials to find reliable, cost-effective suppliers to provide high-quality products.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Behavioral Health Specialist
People Health Care Connection
Tucson, AZ
12.2014 - 08.2015
- Assessed patient needs and recommended appropriate courses of treatment.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Collected information about clients through interviews, observation or tests.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Answered telephones and directed calls to appropriate staff members.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
Bartender Shift Manager
Casino Del Sol Resort
Tucson, AZ
04.2011 - 05.2015
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Balanced daily registers and generated sales reports for management.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Planned and coordinated special events to boost customer numbers and profits.
- Verified customer credit to establish payment method for accommodations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Medical Administration
Pima Medical Institute
Tucson, AZ01.2010
High School Diploma -
Star Academy
Tucson05.2008
Bachelor of Administrative Studies - Business Administration And Management
Pima Community College
Tucson, AZSkills
- Team Building
- Warehouse Management
- Supplies Inventory
- Organizational Skills
- Training & Development
- People Skills
- Planning & Organizing
- Supervision & Leadership
- Customer Service
- Computer Skills
- Critical Thinking
- Team Management
- Supply Inventory Management
- Quality Control
- Client Service
- Reporting and Documentation
- Customer Support
- Inbound and Outbound Calling
Timeline
Biology Teacher
Star Academy Charter School
08.2024 - Current
Sales Associate
Polo Ralph Lauren
03.2024 - Current
Materials Specialist
Raytheon
08.2015 - Current
Behavioral Health Specialist
People Health Care Connection
12.2014 - 08.2015
Bartender Shift Manager
Casino Del Sol Resort
04.2011 - 05.2015
Medical Administration
Pima Medical Institute
High School Diploma -
Star Academy
Bachelor of Administrative Studies - Business Administration And Management
Pima Community College
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