Marie Osby
Johnson City,NY
Summary
Dynamic professional with a proven track record at Charter Communications, excelling in effective team collaboration and customer engagement. Skilled in problem resolution and time management, I consistently enhanced operational efficiency and customer satisfaction. My approachable demeanor and ability to adapt quickly to new technologies drive my commitment to excellence in every role.
Overview
23
23
years of professional experience
Work History
National Field Support
Charter Communications, Spectrum
Vestal NY, NY
12.2019 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments. handled over 75 calls daily
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Sales Associate
Dollar General Store
Binghamton , NY
03.2018 - 12.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to ensure optimal product visibility and accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy during sales operations.
- Collaborated with team members to restock inventory, minimizing out-of-stock situations and improving sales potential.
- Trained new associates on store policies, procedures, and customer service best practices to foster teamwork.
- Implemented loss prevention techniques to reduce shrinkage and maintain store profitability effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. made bank deposits daily
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Assistant Front End Manager
Weis Markets Inc
Binghamton , New York
08.2014 - 03.2017
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Led training initiatives for new staff, fostering a culture of collaboration and teamwork.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies effectively.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction rates.
- Monitored cash handling procedures, ensuring accuracy in transactions and reporting.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
Certified Nursing Assistant
Bridgewater Rehabilitation And Nursing
Binghamton , New York
11.2001 - 07.2014
- Assisted patients with daily living activities, enhancing comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and organization in patient areas, ensuring a safe environment.
- Collaborated with interdisciplinary teams to develop individualized care plans for residents.
- Trained new nursing assistants in best practices and facility protocols, fostering teamwork.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
GED -
Evangelist Missionary License - Religious Studies
08-2023
Deaconess Missionary License - Religious Studies
08-2018
Skills
- Approachable demeanor
- Effective team collaboration
- Customer engagement
- Effective problem resolution
- Effective time management
Languages
English
Native or Bilingual
Timeline
National Field Support - Charter Communications, Spectrum
12.2019 - 12.2024
Sales Associate - Dollar General Store
03.2018 - 12.2019
Assistant Front End Manager - Weis Markets Inc
08.2014 - 03.2017
Certified Nursing Assistant - Bridgewater Rehabilitation And Nursing
11.2001 - 07.2014
Binghamton City School District Adult Education - GED,
Church of God in Christ International Christian Academy - Evangelist Missionary License, Religious Studies
Church of God in Christ International Christian Education - Deaconess Missionary License, Religious Studies