Marie Ouedraogo
Fairfax,VA
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's
Fairfax, VA
08.2023 - 11.2024
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Assisted management in developing strategies to improve customer service standards.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Utilized feedback to continuously improve training methods and content.
- Explained goals and expectations required of trainees.
- Assessed trainee competencies, certifying those ready for customer interaction.
- Organized team-building activities to foster communication and collaboration.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sales Associate
Old Navy, Gap
Alexandria, VA
02.2023 - 05.2024
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Associate
TJX Companies
Arlington, VA
09.2022 - 05.2023
- Greeted customers to determine wants or needs.
- Organized stockroom shelves according to size, color or style.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Some College (No Degree) - Business Administration
Northern Virginia Community College
Annandale, VASkills
- Retail loss prevention
- Promotional support
- Upselling
- Reading comprehension skills
- Negotiation tactics
- Excellent communication skills
- Hospitality and accommodation
- Customer service
- Sales goals attainment
- Cash register operation
- Money handling
- New teller training
- Exceptional customer service
Languages
English
Professional
Spanish
Limited
French
Professional
Timeline
Crew Trainer
McDonald's
08.2023 - 11.2024
Sales Associate
Old Navy, Gap
02.2023 - 05.2024
Sales Associate
TJX Companies
09.2022 - 05.2023
Some College (No Degree) - Business Administration
Northern Virginia Community College