Marie Palacios
Houston,Texas
Summary
Highly skilled and goal-oriented professional with 10+ years' experience driving student recruitment strategies and delivering exceptional advisory services across higher education and non-profit sectors. capacity to admissions processes, streamline enrollment, and coordinate Demonstrated maximize community outreach to attract top talent. Student service specialist, with proven success supporting students from diverse socio-economic backgrounds to achieve career and educational goals; coach students, review performance, and navigate academic journey to ensure student success. Aptitude for leading cross- functional teams to meet strategic objectives and cultivating strong working relationships with key stakeholders.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Office Manager/Patient Advocate
Pregnancy Resource Medical Center
Rosenberg , TX
2023.06 - 2024.04
- Developed and implemented office policies and procedures to ensure HIPPA is followed precisely to the letter
- Supervised staff members and provided a variety of responsibilities to offer the utmost patient care and support by offering resources that I acquired throughout years of experience with service coordination, navigating, and customer service.
- Assisted with patient advocacy by supplying client support and guidance throughout the healthcare system for mother's, father's, and guardian.
- Provided hard and soft skills to ensue office runs smoothly. Open and closed office on a daily basis.
- Assisted Executive Director by implementing and executing all administration duties to department heads on a timely basis.
- Assisted in all fund raising duties throughout the year with donor loyalty, and creating awareness to the private and public sector.
Patient Advocate
The Source
Houston , TX
2022.11 - 2023.05
- Provided emotional support to patients and their families during difficult times of pregnancies and other medical issues such as female care.
- Facilitated communication between providers, patients, and family members to ensure individual healthcare
- Explained complex medical issues to patients and families in an understandable and respectful manner.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained extensive knowledge in data entry, analysis and reporting.
Intake Service Coordinator
Texana Center
Rosenberg , TX
2010.01 - 2016.01
- Delivered exceptional behavioral healthcare support to individuals with intellectual development delays and autism; liaised with clients to understand individuals and family needs
- Screened applications and verified documents to align with state regulatory requirements for services and support
- Compiled key documentation, managed data entry, and maintained accurate filing system
- Collated and reviewed medical reports for psychology testing, while ensuring strict client confidentiality
- Conducted financial assessments and determined family's capacity to pay; verified insurance coverage
- Cultivated strong working relationships with key stakeholders to meet strategic business objectives, including clients, families, local communities, senior management and cross-functional teams.
Retention/Re-Entry Advisor
American InterContinental University
Houston , TX
2007.01 - 2010.01
- Drove student service strategies to enhance retention rates and support re-entry to university
- Collaborated with senior management to ensure seamless support program implementation; coached students acclimatize to high-pressure university settings
- Advised students regarding sustainable work-life balance, social support services, and extra tutoring
- Oversaw daily activities for at-risk students, supporting students to navigate complex university life and successfully complete academic programs
- Liaised with prospective employees to secure job placements
- Established trust-based relationships with students to ensure optimal student outcomes.
Education
Master of Business Administration -
Bachelor of Science - Counseling
College of Biblical Studies-Houston
Houston, TX 2005.06 - 2007.03
Associate of Arts - Fashion Marketing
The Art Institute of Houston
Houston, TX 1997.10 - 1999.03
Skills
- Student & Career Services
- Recruitment & Retention
- Marketing & Engagement
- Diversity, Equity, and Inclusion
- Team Leadership
- Counseling & Mentorship
- Stakeholder Management
- Administrative Support
- Financial Analysis & Cost Control
- Employee Supervision
- Data Entry
- Policy Development
- Expense Reporting
Websites
Transcripts
- College of Biblical Studies, Houston, TX, B.S.B.C. Bachelor of Science, 03/27/2007, High Honors
- American InterContinental University, Houston, TX, Master of Business Administration, 05/31/2009
Additional Education
BSc in Biblical Counselling, College of Biblical Studies, Houston, TX
Timeline
Office Manager/Patient Advocate
Pregnancy Resource Medical Center
2023.06 - 2024.04
Patient Advocate
The Source
2022.11 - 2023.05
Intake Service Coordinator
Texana Center
2010.01 - 2016.01
Retention/Re-Entry Advisor
American InterContinental University
2007.01 - 2010.01
Bachelor of Science - Counseling
College of Biblical Studies-Houston
2005.06 - 2007.03
Associate of Arts - Fashion Marketing
The Art Institute of Houston
1997.10 - 1999.03
Master of Business Administration -
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