Marie Pangilinan
Little Egg Harbor,NJ
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Dedicated professional with proven performance in management, leadership, and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to fill the vacancy at your company successfully. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. I am seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Personable Health Coach with over 10 years of experience helping clients accomplish goals. Leverages in-depth knowledge of nutrition, movement, and health conditions to guide clients in building better habits to foster new results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Counter Manager
Bobbi Brown Cosmetics
- Duties included responsibilities to pull sales numbers, motivate employees to increase sales, create, and provide work schedules
- Document employee sale progress
- Attend training seminars and perform ordinary makeup artist responsibilities
- Provided feedback to management regarding employee performance issues or opportunities for improvement
- Trained new employees on cash register operations, customer service, product knowledge, and store policies
- Maintained inventory levels by analyzing stock reports, placing orders, and verifying deliveries
- Created weekly schedules for staff members according to workload and availability
- Organized promotional events such as product demonstrations and special offers to attract customers
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Conducted performance reviews of team members in accordance with company policy
- Analyzed daily sales figures and used data-driven insights to identify trends in consumer behavior
- Minimized staff turnover through appropriate selection, orientation and training
- Resolved customer complaints in a professional manner while upholding the integrity of the brand
- Developed and implemented strategies to increase customer loyalty and satisfaction
- Collaborated effectively with other departments within the organization to achieve common goals
- Conducted quality, timely performance feedback and performance appraisals
- Led and directed team members on effective methods, operations and procedures
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Provided efficient and courteous service to customers at all times
- Committed to delivering excellent customer service while working in a fast-paced environment
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Participated in ongoing training to enhance own job skills and knowledge
- Sought continuing education opportunities to stay current with industry trends
- Responded quickly to meet customer needs and resolve problems
- Worked with coworkers to complete tasks.
MAKEUP ARTIST
MAC Cosmetics
- Duties include coordinated training and teamwork with managers
- Skilled and familiar with techniques for generating new business, assessing client needs, and making effective sales presentations, often involving detail in product knowledge
- Certified product specialist requiring mastery of product knowledge, planned, designed, and developed presentations, introduced the newest trends and product information
- Goals were to maintain enthusiasm and educate fellow associates on the newest trends and makeup fashions
- Attended workshops
- Analyzed trends in fashion, merchandise, and consumer needs
- Planned effective marketing strategies and employee sales programs
- Participated and volunteered in charity events
- Adapted quickly when working under tight deadlines or unexpected changes in plans
- Applied makeup to clients for special occasions, including weddings and proms, using a variety of techniques such as contouring, highlighting, shading, blending and airbrushing
- Maintained cleanliness standards within the work area at all times
- Continuously updated knowledge base by researching new products, tools and techniques available in the market
- Created brand awareness by sharing and demonstrating product knowledge
- Experienced in applying false eyelashes with precision
- Utilized excellent communication skills when interacting with colleagues, clients or vendors
- Developed a variety of makeup looks suitable for a range of occasions
- Ordered, displayed, and maintained supplies
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
- Sought continuing education opportunities to stay current with industry trends
- Focused on learning new skills and staying updated with industry changes
- Worked with coworkers to complete tasks
- Participated in ongoing training to enhance own job skills and knowledge.
Esthetician
Elizabeth Arden Red Door Spa
- Product knowledge, sales, and customer service
- Control individual department stocking and inventory responsibilities, review stock levels, organize, plan, order, and carry out event coordination
- Travel as required for product knowledge seminars and trends, while communicating with spa managers and executives for improved business
- Applying a facial massage, microdermabrasion, glycolic peels, makeup, and body treatments
- I have held the major responsibility for customer service, managing several functions with high customer and employee functions
- Participated, planned, and volunteered for charity events
- Cleansed and toned skin to prepare for makeup application
- Worked with clients with different skin types and tones
- Recommended and explained use of cosmetics, lotions and creams to soften and lubricate skin and enhanced and restored natural appearance
- Adept at creating natural-looking makeup as well as dramatic evening looks
- Managed time effectively in order to complete multiple tasks simultaneously without compromising quality of work
- Applied makeup, blending with clients' skin tone using sponges and brushes
- Performed light administrative duties such as scheduling appointments or maintaining records
- Applied makeup to clients for special occasions, including weddings and proms, using a variety of techniques such as contouring, highlighting, shading, blending and airbrushing
- Assisted customers with selecting appropriate products from store shelves
- Familiar with a range of cosmetic brands and products; able to recommend suitable options for clients' desired look
- Maintained cleanliness standards within the work area at all times
- Attended trade shows and seminars related to makeup artistry in order to stay current on industry trends
- Gave facials to patrons, used special compounds, such as lotions and creams
- Demonstrated exceptional customer service by providing personalized attention to each client
- Utilized excellent communication skills when interacting with colleagues, clients or vendors
- Created brand awareness by sharing and demonstrating product knowledge
- Updated and maintained customer information records such as beauty services provided
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Sought continuing education opportunities to stay current with industry trends
- Focused on learning new skills and staying updated with industry changes
- Responded quickly to meet customer needs and resolve problems
- Identified ways to improve efficiency in operations and implemented process changes
- Committed to delivering excellent customer service while working in a fast-paced environment.
Medical Secretary
Behavioral Health Care
02.2018 - 02.2019
- Performed bookkeeping duties, such as credits, and collections, preparing and sending financial statements and bills and keeping financial records
- Actively participated in departmental meetings providing input when necessary
- Reviewed incoming mail daily; sorted and distributed accordingly
- Prepared correspondence for physician's signature as requested
- Assisted with the development of policies and procedures pertaining to Medical Secretary duties
- Liaised with various drug companies for patient medications and shipments
- Answered telephones and directed calls to appropriate staff
- Performed data entry into various computer applications such as billing systems or word processing programs
- Interviewed patients to complete documents, case histories and medical forms
- Processed insurance claims using appropriate software programs
- Received and route messages and documents, such as laboratory results, to appropriate staff
- Inventoried supplies regularly to ensure adequate stock levels were maintained
- Contacted hospitals for medical records and imaging reports for physician review
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff
- Ordered office supplies when necessary to maintain an organized work environment
- Reviewed and explained insurance plans to patients to educate on payment policies and procedures
- Scanned documents into patient files according to established protocols
- Maintained filing system for patient charts, medical reports, insurance forms and related documents; retrieved records as needed
- Managed patient information and medical records accurately and efficiently, utilizing electronic health record systems
- Ensured compliance with HIPAA regulations regarding the release of confidential information
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice
- Answered patient calls in regards to scheduling, medication issues and surgery-related questions
- Organized and scheduled appointments with patients, physicians, and other healthcare providers
- Completed documents, case histories, and forms, such as intake and insurance forms
- Validated insurance information and obtained insurance referrals prior to patient visit
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies
- Transmitted correspondence and medical records by mail, e-mail and fax
- Maintained medical records, technical library, and correspondence files
- Greeted visitors in a friendly and courteous manner while maintaining confidentiality of patient information at all times
- Completed insurance or other claim forms.
10.2011 - 12.2012
- Provided administrative support to physicians, nurses, and other healthcare professionals
- Generated patient-specific letters for insurance companies to ensure accurate reimbursement of services
- Prepared and maintained patient charts, medical histories and charts for doctor on duty
- Answered incoming calls in a professional manner, answered inquiries from patients and directed calls appropriately
- Sought continuing education opportunities to stay current with industry trends
- Managed and coordinated multiple projects while ensuring timely completion
- Committed to delivering excellent customer service while working in a fast-paced environment
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
- Identified ways to improve efficiency in operations and implemented process changes.
OWNER/OPERATOR, Esthetician
La Di Da Makeup and Lash Studio LLC
12.2010 - 12.2010
- Independent contractor working as a licensed esthetician, life coach, and licensed massage therapist
- Responsible for scheduling all appointments and confirming all appointments
- Utilized financial acumen to create budgets, analyze expenses, and make informed decisions about investments
- Defined strategic plans and kept business on track to meet objectives
- Built and maintained strong relationships at all levels of the organization
- Facilitated successful completion of projects by managing timelines, assigning tasks, and monitoring progress on an ongoing basis
- Implemented safety protocols to ensure compliance with industry regulations while protecting workers' health and well-being
- Established and maintained business relationships with local suppliers to boost business
- Identified problems, made decisions, and interpreted results based on quantitative techniques
- Developed strong relationships with vendors to secure favorable pricing agreements
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
- Developed and implemented effective strategies to reduce costs while maintaining quality standards
- Managed the daily operations related to customer service, inventory management, and marketing
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Identified areas of improvement within the organization's operations and proposed innovative solutions for optimizing efficiency
- Maintained a high standard of customer service through quality assurance checks
- Set prices and credit terms for goods and services, based on forecasts of customer demand
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Kept operating expenses low with good business controls
- Monitored industry trends to identify opportunities for improvement
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Experienced with social media and communications platforms.
Massage Therapist
Current Studio LLC - La Di Da Makeup and Lash
01.2010 - 01.2010
- Explored and discussed progress toward goals to assist clients
- Analyzed individual cases to coordinate counseling services
- Evaluated client's physical or mental condition through interviews, observation or assessments
- Established meaningful relationships with clients while providing guidance and support throughout their journey
- Conducted research regarding current trends in life coaching practices in order to remain up-to-date with industry standards
- Researched current trends in coaching methods
- Contacted hospitals for medical records and imaging reports for physician review
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff
- Ordered office supplies when necessary to maintain an organized work environment
- Reviewed and explained insurance plans to patients to educate on payment policies and procedures
- Scanned documents into patient files according to established protocols
- Maintained filing system for patient charts, medical reports, insurance forms and related documents; retrieved records as needed
- Managed patient information and medical records accurately and efficiently, utilizing electronic health record systems
- Ensured compliance with HIPAA regulations regarding the release of confidential information
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice
- Answered patient calls in regards to scheduling, medication issues and surgery-related questions
- Organized and scheduled appointments with patients, physicians, and other healthcare providers
- Completed documents, case histories, and forms, such as intake and insurance forms
- Validated insurance information and obtained insurance referrals prior to patient visit
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies
- Transmitted correspondence and medical records by mail, e-mail and fax
- Maintained medical records, technical library, and correspondence files
- Greeted visitors in a friendly and courteous manner while maintaining confidentiality of patient information at all times
- Completed insurance or other claim forms.
Education
BACHELOR'S DEGREE -
Ashford University
San Diego, CAASSOCIATE'S DEGREE in Liberal Arts -
Rizzieri's School of Healing And Wellness & Beauty
DOCTORAL in HEALTH PSYCHOLOGY -
The University of Arizona Global Campus
Chandler, AZ07.2023
MASTER'S DEGREE - H
Ashford University
San Diego, CA06.2022
Skills
- Technical Writing Of All Writing Styles Included But Chicago, And MLA Critical Thinking And Research Excellent Typing Skills AWARDS , Dean's List at Sales negotiation Spa retail sales Guest services expertise Marketing and advertising Scheduling Documentation and reporting Sales expertise Professional demeanor Business planning Medical recordkeeping Excellent team player Relationship building and management Customer consultation Employee training and development Individual and group coaching Database recordkeeping Health education Nutrition Information gathering HIPAA compliant Nutrition consultations Abiding by safety protocols Goal establishment and monitoring Developing educational materials Health education classes Research abilities Presentation skills Interventions understanding Community outreach Prevention strategies Program support One-on-one coaching
Certification
- Esthetician License
- Massage Therapy License
- First Aid Certification
Degree
PsyD
Timeline
Medical Secretary
Behavioral Health Care
02.2018 - 02.2019
10.2011 - 12.2012
OWNER/OPERATOR, Esthetician
La Di Da Makeup and Lash Studio LLC
12.2010 - 12.2010
Massage Therapist
Current Studio LLC - La Di Da Makeup and Lash
01.2010 - 01.2010
Counter Manager
Bobbi Brown Cosmetics
MAKEUP ARTIST
MAC Cosmetics
Esthetician
Elizabeth Arden Red Door Spa
BACHELOR'S DEGREE -
Ashford University
ASSOCIATE'S DEGREE in Liberal Arts -
Rizzieri's School of Healing And Wellness & Beauty
DOCTORAL in HEALTH PSYCHOLOGY -
The University of Arizona Global Campus
MASTER'S DEGREE - H
Ashford University
Similar Profiles
Maria ArceMaria Arce
Counter Manager at Bobbi Brown CosmeticsCounter Manager at Bobbi Brown Cosmetics
Marvin DixonMarvin Dixon
Cosmetic Counter Manager at Bobbi Brown CosmeticsCosmetic Counter Manager at Bobbi Brown Cosmetics
Drea AlbrechtDrea Albrecht
Associate, Digital Content Operations at Bobbi Brown CosmeticsAssociate, Digital Content Operations at Bobbi Brown Cosmetics