Summary
Overview
Work History
Education
Skills
Extra-Curricular
Certification
Timeline
Generic
Marie Parton

Marie Parton

Parsons,TN

Summary

To secure a position to further a professional career, and obtain further training and knowledge in the field.

Sales Engineer with proven track record in Foodservice industry and 14 Years experience in Walk-in and Refrigeration systems. Adept at working with customers to determine challenges within organization and engineer practical solutions. Friendly and personable with solid history of successful relationship management.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Engineer I

Welbilt - Walk in Division
01.2019 - Current

Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.

  • Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
  • Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
  • Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
  • Developed and implemented pursuit plans for opportunities within assigned key accounts.
  • Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
  • Assisted marketing team in creating targeted collateral materials that effectively communicated product benefits to potential customers.
  • Achieved consistent year-over-year growth in territory sales by proactively identifying new opportunities and strategically expanding business relationships within existing accounts.
  • Managed approximately 150 incoming calls, emails and faxes on average per day from customers
  • Liaised with assigned accounts to foster relationship development.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.
  • Interfacing with Customers
  • Providing support for Sales Inquiries
  • After Sales support thru the installation of their Jobs
  • Providing Job Estimates in the form of Quotes
  • Using Oracle to Process Order Request
  • Track Orders throughout the Ordering, Building, Shipping and Installation Process
  • Providing Customer Support throughout the Planning, Ordering and Installation Process

Customer Service Representative III

Welbilt - Walk in Division
01.2015 - Current
  • Interfacing with Customers
  • Providing support for Sales Inquiries
  • After Sales support thru the installation of their Jobs
  • Providing Job Estimates in the form of Quotes
  • Using Oracle to Process Order Request
  • Track Orders throughout the Ordering, Building, Shipping and Installation Process
  • Providing Customer Support throughout the Planning, Ordering and Installation Process
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%

Customer Service Representative II

Manitowoc Foodservice Group at Kolpak
01.2011 - Current
  • Order Entry
  • ATO item creation for Sales team
  • Office Supply Ordering for Both Sales and Service Departments

Administrative Assistant

Manpower at Kolpak
02.2011 - 03.2011
  • Order Entry
  • ATO item creation
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Office Manager

Tri-County Refrigeration and Appliance Repair
01.2005 - 01.2008
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Answering phones
  • Scheduling and relaying service calls to technicians
  • Solely responsible for maintaining filing system
  • Responsible for Payroll and Time clocks for company

Education

Administrative Assistant Diploma - Business Administration

Tennessee Technology Center
Lexington, TN
12.2010

Accounting Assistant Diploma - Accounting Assistant

Tennessee Technology Center
Lexington, TN
12.2010

Skills

  • Customer Service Experience exceeding10 years
  • Aftermarket support Experience
  • Microsoft Office User - Word, Excel, Access, PowerPoint, Outlook
  • Oracle User experience
  • Relationship building
  • Sales closing
  • Customer support
  • Team collaboration
  • MS outlook proficiency
  • Microsoft Office Suite
  • Cost estimations

Extra-Curricular

Vice Chairman for Club Kolpak Committee Member for Kolpak Activities Committee Element Champion for Personnel Protective Equipment Element Champion for Recycling

Certification

  • Tennessese Driver's License
  • First Aid Certification
  • Six Sigma Certification - Yellow belt

Timeline

Sales Engineer I

Welbilt - Walk in Division
01.2019 - Current

Customer Service Representative III

Welbilt - Walk in Division
01.2015 - Current

Administrative Assistant

Manpower at Kolpak
02.2011 - 03.2011

Customer Service Representative II

Manitowoc Foodservice Group at Kolpak
01.2011 - Current

Office Manager

Tri-County Refrigeration and Appliance Repair
01.2005 - 01.2008
  • Tennessese Driver's License
  • First Aid Certification
  • Six Sigma Certification - Yellow belt

Administrative Assistant Diploma - Business Administration

Tennessee Technology Center

Accounting Assistant Diploma - Accounting Assistant

Tennessee Technology Center
Marie Parton