Marie Paul
Brooklyn,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician (Temporary)
Bellevue Hospital
12.2023 - 04.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Conducted periodic reviews of expired drugs with nursing staff to ensure proper disposal of outdated medications.
- Ordered supplies necessary for daily operations within budgetary guidelines.
- Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician (Medication Reconciliation)
Cureatr (Company Closed)
09.2023 - 10.2024
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Provided education materials about medications to patients upon request.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Flagged potential side effects and allergies to prescribed medications for patients.
Customer Care Coordinator- Medication Adherence
Devoted Health
08.2022 - 05.2023
- Conduct assessments of medication adherence patterns, including factors contributing to non-adherence
- Deliver education about financial assistance programs (Federal, state, and private) for medication out-of-pocket costs.
- Provide medication refill reminders through Text, email and Fax.
- Adhere to regulatory guidelines for workplace safety and customer confidentiality.
- Schedule member appointments with clinical pharmacist , guides and Nurse practitioners for medication adherence issues and medication reconciliation.
- Took ownership of customers issues to follow problems through to resolution.
- Outbound Calls to Members, Providers and Pharmacies regarding Medication Adherence, refill reminders, & requests coverage determinations, dosage changes/Discontinuation.
- Communicated with customers to identify needs and expectations.
Claims Review Processor/Intake-(Contract)
Molina Healthcare
04.2022 - 08.2022
- Completed relevant insurance and other claim forms.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Processed paperwork, obtained billing forms and secured confidential information.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Supported team members in their tasks, contributing to overall team success.
Clinical Pharmacy Technician-Customer Care/Prior Authorization Specialist
Capital Rx
10.2020 - 02.2022
- Assisted pharmacists with medication therapy management services for improved patient adherence and overall health outcomes.
- Ensured consistent quality control measures by performing thorough audits of pharmacy documentation, procedures, and storage practices.
- Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
- Collaborated with interdisciplinary teams to coordinate care plans that were both comprehensive in scope yet tailored to individual patient needs.
- Reduced errors in the prior authorization process by diligently reviewing patient records, insurance details, and medication interactions.
- Supported team members during peak periods to ensure seamless service delivery and optimal patient care.
Pharmacy Technician
Maxor National Pharmacy Services LLC, Callen Lorde
10.2015 - 12.2019
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Sales Associate
Strawberry
05.2014 - 10.2015
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Organized racks and shelves to maintain store visual appeal, engaged customers with specific products and promotions
- Greet Customers and anticipate their needs by locating and recommending specific merchandise and accessories
- Ticketed Apparel with sale prices and security tags, inventoried stock for returns to sales floor
- Built positive relationships with customers to represent brand while encouraging return of business
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Prior Authorization Specialist-Managed Care
Fidelis Care
08.2011 - 08.2012
- Verified eligibility and compliance with authorization requirements for service providers.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Inventory Manager-Shipping & Production
Acaria Health
02.2008 - 09.2009
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Built and nurtured positive working relationships with vendors and suppliers.
Education
Associate of Applied Science -
ASA College
Brooklyn, NY06.2006
High School Diploma -
Lafayette High School
Brooklyn, NY08.2000
Skills
- Team Collaboration
- Problem-solving skills
- Confidentiality and HIPAA
- Medication Dispensing
- Customer Service
- Insurance Verification
- Inventory Management
- Attention to Detail
- Insurance processing
- Certified Pharmacy Technician (CPhT)
- Relationship Building
- Knowledge in Multiple Pharmacy/Computer software: Microsoft Office, Powerpoint, Excel Google Workspace, Slack/Zoom/MS Teams, Lotus notes, SalesForce, TalkDesk, CiscoJabber, One Note, Facets, Epic Systems, CVS Caremark, Epaces & Next Gen Freight /Shipping software
Timeline
Pharmacy Technician (Temporary)
Bellevue Hospital
12.2023 - 04.2024
Pharmacy Technician (Medication Reconciliation)
Cureatr (Company Closed)
09.2023 - 10.2024
Customer Care Coordinator- Medication Adherence
Devoted Health
08.2022 - 05.2023
Claims Review Processor/Intake-(Contract)
Molina Healthcare
04.2022 - 08.2022
Clinical Pharmacy Technician-Customer Care/Prior Authorization Specialist
Capital Rx
10.2020 - 02.2022
Pharmacy Technician
Maxor National Pharmacy Services LLC, Callen Lorde
10.2015 - 12.2019
Sales Associate
Strawberry
05.2014 - 10.2015
Prior Authorization Specialist-Managed Care
Fidelis Care
08.2011 - 08.2012
Inventory Manager-Shipping & Production
Acaria Health
02.2008 - 09.2009
Associate of Applied Science -
ASA College
High School Diploma -
Lafayette High School