MARIE PAVLOVSKY
New York,NY
Summary
Goal-oriented individual with distinguished experience in the auto industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
15
15
years of professional experience
Work History
Client Development Manager Strategic Partnerships
Capital One
03.2024 - Current
- Developed and executed successful business development plans, leading to new partnerships and expanded opportunities.
- Presented compelling sales pitches to prospective C-suite clients, highlighting unique offerings that set the company apart from competitors.
- Influenced existing clients to purchase current and new services using persuasion tactics.
- Maximized revenue growth with strategic account management and upselling
- techniques.
- Streamlined internal communications between departments in order to facilitate more effective collaboration on projects aimed at boosting client success rates.
- Efficiently resolved client issues or concerns, maintaining high levels of customer satisfaction at all times.
- Analyzed and studied market and business trends to recommend new strategies and prepare for upcoming changes.
DEALER SUCCESS MANAGER
Capital One
10.2021 - 03.2024
- Developed and implemented customer service standards and monitored service levels for active Platform dealerships
- Established and maintained strong relationships with dealerships, ensuring their satisfaction and loyalty
- Developed strategies to increase customer engagement and loyalty
- Collaborated alongside product teams to evolve our product suite
- Monitored customer feedback to identify trends and opportunities for product improvement
- Developed and implemented dealership onboarding and training processes to ensure successful adoption of new products and features
- Assisted in collecting Navigator Platform Subscription payments
- Evaluated dealership processes in order to recommend improvements for increased efficiency and profitability.
- Increased dealer retention rates by consistently monitoring account health, identifying areas for improvement, and providing targeted assistance.
- Developed custom sales presentations tailored to individual dealership needs, showcasing product benefits and unique selling points.
RELATIONSHIP MANAGER
Capital One
03.2019 - 10.2021
- Manage a territory of 50+ dealership relationships
- Protect customer data
- Underwriting/reviewing deal structures
- Handling heavy call volumes
- Finalizing loans
- Responsible for being a part of our Unicorn Wranglers team improving processes and clarification to policies and procedures.
ASSISTANT RELATIONSHIP MANAGER
Capital One
02.2018 - 03.2019
- Guiding and expediting the funding of contracts
- Building relationships with dealers
- Educating our dealers on policies and procedures for smooth operation
- Handling and executing high call volumes
- Promoting teamwork by assisting the buyers as needed.
FINANCE SPECIALIST
Browns Jeep Dodge Fiat Alfa Romeo
01.2014 - 02.2018
- Enter credit applications into Route one, Groove Car and CUDL
- Sell and cancel warranties
- Communicate with banks and get all deals funded in a timely manner
- Sign out customers
- Process OFAC reports on all customers
- Process downpayments
- Communicate with all sales people regarding information needed for each deal
- Use of Microsoft Word, Outlook, Excel and ADP
- Experienced in preparing and presenting financial reports to senior management
- Developed and implemented process improvement strategies.
CLIENT CARE ADVISOR
Habberstad BMW
01.2010 - 01.2014
- Responded quickly and effectively to customer inquiries and complaints, resolving over 90% of customer challenges before escalating
- Developed strong relationships with clients to ensure they have a positive experience and are likely to return
- Learned the features and benefits of products and services in order to provide accurate and up-to-date information
- Met and exceeded client expectations by providing timely and accurate solutions.
Education
ASSOCIATES IN APPLIED SCIENCES -
Suffolk County Community College, New York
06.2012
Skills
- Relationship Building
- Problem Solving
- Communication
- Adaptability
- Sales process management
- Organization
- Creativity
- Salesforce
- C-Suite presentations
- Industry Expertise
- Business development and planning
Accomplishments
2024 Chairman and Presidents Club award winner at Capital One
Timeline
Client Development Manager Strategic Partnerships
Capital One
03.2024 - Current
DEALER SUCCESS MANAGER
Capital One
10.2021 - 03.2024
RELATIONSHIP MANAGER
Capital One
03.2019 - 10.2021
ASSISTANT RELATIONSHIP MANAGER
Capital One
02.2018 - 03.2019
FINANCE SPECIALIST
Browns Jeep Dodge Fiat Alfa Romeo
01.2014 - 02.2018
CLIENT CARE ADVISOR
Habberstad BMW
01.2010 - 01.2014
ASSOCIATES IN APPLIED SCIENCES -
Suffolk County Community College, New York
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