Marie Perez
Summary
With a proven track record at V1 Aviation LLC, I excel in operational efficiency management and cross-functional teamwork. My expertise in enhancing processes and negotiating effectively has driven substantial organizational improvements. Skilled in problem-solving and time management, I leverage active listening to achieve and exceed goals, demonstrating significant achievements in operational and team leadership.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
V1 Aviation LLC
01.2012 - Current
- Process Improvement: Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Adaptability: Spearheaded change initiatives to drive organizational transformation, professionalism and strong attention to details. Coached pilots new to private aviation on how to adjust their expectations to reflect a more tailored and personalized travel experience.
- Conflict Resolution and Communications: Addressed employee and client concerns during day to day operations and transitions to maintain morale, productivity and trust building.
- Time Management: Maintained flight operational schedules, with up to six private aircraft, twelve crews and dozens of clients.
- Team Leadership and adaptability: managed relationships between PIC's/SIC's and assigned clients, with more than two dozen pilot crews to match with company cliental.
- Process Documentation: Responsible for accurate and timely eApis Homeland Security filings for all international flight operations, as well as domestic flight manifests, itinerary's and travel accomodations for pilots. Handled payroll for all contract pilots and contract employees.
- Decision Making: Implemented and organized the company's invoicing system for improved checks and balances, oversaw staffing, hiring, and firing. Partnered with the owner to develop strategies to resolve challenges.
Office Manager
Geography Matters Publishing Company
07.2013 - 07.2014
- Sales: Helped increase sales through phone and in person customer relations.
- Vendor Management: Oversaw product inventory.
- Quality Assurance: Processed online orders. Oversaw shipping and receiving to maintain speedy processing times for shipping orders and processing returns promptly.
- Monitored expenditures for better financial control.
- Fostered team collaboration by initiating regular team meetings.
- Tools Proficiency: Learned the necessary softwear to process sales, returns, inventory management, tracking shipping, accounting. I developed and wrote a company training manual with step by step instructions for "How to" complete the many detail oriented, computer softwear and job requirements, to optimize future training times.
- Addressed customer concerns promptly, leading to increased satisfaction.
Customer Support Specialist
Rio Grande
04.2010 - 01.2012
- Sales: I was part of a strong sales team that would consistently meet and achieve company expectations for daily sales goals.
- Customer Service: Handled customer inquiries by providing clear and accurate information about products and services.
- Analytics: Monitored customer satisfaction by gathering feedback post-interaction.
- Technical Proficiency: Learned the company's softwear system with a 3 month training program. Participated in frequent hands on training in the areas of metalsmithing, jewelry making and design to be more prepared to help trouble shoot customer questions in the call center.
Telecommunications Specialist
United States Coast Guard
05.1992 - 05.1996
- Communication: Oversaw multiple forms of communication from Radioteletype, satellite, HF (high frequency) voice, Maritime Distress Communication channels, (Channel 16 VHF-FM), direct traffic between aircraft, cutters, boats and shore stations.
- Emergency Response: Responded to SOS calls for distress: contacted the proper response personal to guard, rescue and respond to environmental oils spills/accidents.
- Adaptability: Managed the ability to adapt to the ever changing needs of the service, from each of the very different units.
- Team Leadership: Learning the importance of following the appropriate chain of commands. I learned a great deal of experience watching both great and poor leaders and implements the best attributes of a successful leader through leading others by example and training.
- Ensured seamless communication across departments by establishing reliable telecommunication systems and protocols.
- Facilitated seamless collaboration between international offices through efficient management of global telecommunication networks.
Education
Psychology
University of South Dakota
Vermillion, SDAssociate of Arts - Religious Education
Howard Payne University
Corpus Christi, TXSkills
- Operational Efficiency Management
- Cross-functional teamwork
- Long-Term Planning
- Efficiency Enhancement
- Effective Negotiation Skills
- Skilled problem solver
- Networker
- Effective time management skills
- Organizational skills
- Active listening skills
Certification
IHSS certified with background check and training.
Certificate of Ministry Degree
Timeline
Office Manager
Geography Matters Publishing Company
07.2013 - 07.2014
Chief Operating Officer
V1 Aviation LLC
01.2012 - Current
Customer Support Specialist
Rio Grande
04.2010 - 01.2012
Telecommunications Specialist
United States Coast Guard
05.1992 - 05.1996
Psychology
University of South Dakota
Associate of Arts - Religious Education
Howard Payne University
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