MARIE PHIPPS
Lakeland,FL
Summary
Dynamic independent contractor with a proven track record at Uber Technologies Inc., excelling in client relationship building and problem-solving. Enhanced project quality through meticulous records coordination and effective communication, leading to improved customer satisfaction. Adapted swiftly to challenges, ensuring timely deliverables while maintaining safety compliance and fostering company integrity.
Overview
4
4
years of professional experience
Work History
Independent Contractor
Veho
02.2024 - Current
- Delivered outstanding customer service to build and maintain trust and satisfaction.
- Maintained comprehensive records of delivery routes, including timestamps, customer interactions, and any encountered issues. These records served as a valuable resource for performance analysis, route optimization, and addressing future inquiries.
- Upheld health and safety guidelines during delivery, ensuring a secure environment for both myself and the customers I served. This included adhering to protocols for handling packages, maintaining a clean vehicle, and providing courteous and professional interactions.
- Analyzed user feedback to gather input and identify areas required for improvement.
Independent Contractor
Amazon.Inc
01.2024 - Current
- Assisted clients with project needs, ensuring timely completion of deliverables.
- Managed scheduling and logistics for multiple client engagements efficiently.
- Maintained open and transparent communication with clients throughout all project phases, ensuring timely updates on progress, potential challenges, and proactive solutions.
- Developed content and materials to improve client communication strategies.
- Adapted quickly to changes, demonstrating flexibility in approach.
- Provided exceptional customer service by addressing customer concerns promptly and offering solutions that met their needs.
Independent Contractor
Uber Technologies Inc.
01.2022 - 12.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Customer Success Specialist
Wells Fargo
10.2021 - 11.2022
- Collaborated with sales and marketing teams to align on customer needs, improving overall service effectiveness. Analyzed customer feedback to identify trends, driving enhancements in product offerings and support processes.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
Education
Computer Science
College of Staten Island
Staten Island, NYHigh School Diploma - Business Administration
Martian Luther King High
Manhattan, NYMedical Assistant
Medical Career Institute
Jersey City, NJSkills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Records coordination
- Teamwork and collaboration
- Multitasking Abilities
- Error correction
- Customer support
- Problem-solving
- Conflict resolution
- Reliability
- Effective communication
Timeline
Independent Contractor
Veho
02.2024 - Current
Independent Contractor
Amazon.Inc
01.2024 - Current
Independent Contractor
Uber Technologies Inc.
01.2022 - 12.2024
Customer Success Specialist
Wells Fargo
10.2021 - 11.2022
Computer Science
College of Staten Island
High School Diploma - Business Administration
Martian Luther King High
Medical Assistant
Medical Career Institute
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