Summary
Overview
Work History
Education
Skills
Timeline
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Marie Powers

Smyrna

Summary

Dynamic Human Resource Manager with proven expertise at Cirillo Bros., Inc. in payroll administration and regulatory compliance. Adept at enhancing customer satisfaction through exceptional service and strong problem-solving skills. Skilled in QuickBooks and Microsoft Office, effectively managing office operations and fostering positive relationships to drive business success.

Overview

28
28
years of professional experience

Work History

Human Resource Manager / Office Administer

Cirillo Bros., Inc.
New Castle
06.1999 - Current
  • Process payroll for over 100 Employees, writing up, input information, creating and printing checks
  • Certified Payroll
  • Accounts payable/Receivable
  • Create and Process W2's
  • Medical Insurance & Aflac
  • Federal & State Tax
  • City Wage Tax
  • Fuel Tax
  • DOT Rules & Regulation
  • Drug/Alcohol Testing
  • Create Estimates and Invoicing
  • Hire and schedule flaggers
  • Answer telephone and emails in a prompt manner, taking messages and transferring calls
  • Handle mail, email and faxes
  • Carried out administrative duties such as filing, typing, copy and scanning ect.
  • Handled sensitive information in a confidential manor
  • Invoice customers/create estimates
  • Order office and job materials

Customer Service Representative

Appliance Discount Shop
Newark
01.1997 - 02.1999
  • Delivered exceptional customer service to enhance customer satisfaction.
  • Tracked orders from initiation to completion, ensuring timely delivery of goods and services.
  • Cultivated strong customer relationships to promote repeat business opportunities.
  • Provided frontline assistance through phone and email support for product and service transactions.
  • Informed customers about billing procedures, processed payments, and assisted with payment option setups.
  • Assisted customers with inquiries, including price checks and handling heavy items.
  • Resolved customer inquiries efficiently via telephone communications.

Education

Glasgow Hight School -

Glasgow Hight School
Newark, DE
01.1991

Skills

  • Payroll administration
  • Regulatory compliance
  • Accounts payable and receivable
  • Customer service
  • Office management
  • Data analysis
  • Problem solving
  • Project management
  • QuickBooks
  • Microsoft Office proficiency
  • Adobe software skills

Timeline

Human Resource Manager / Office Administer

Cirillo Bros., Inc.
06.1999 - Current

Customer Service Representative

Appliance Discount Shop
01.1997 - 02.1999

Glasgow Hight School -

Glasgow Hight School

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Marie Powers