Marie Pérez

• I Developed top-performing operations teams by training and mentoring new hires to build cohesive, driven groups
• I Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft
• Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel
• Blocking/Rover for International flights
• Greeted passengers at craft entrance and offered assistance and engagement to put all travelers at ease
• Kept watch over craft operations and weather conditions, communicating issues to GOAA for possible flight path changes
• Provided onsite training
• Making sure all doors are safe and Secure
• Passport Control For International Flights
• I Collaborated with law enforcement officials "CBP" to provide relevant information regarding observed or suspected criminal activity
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
• Supervised over 30 employees to maximum productivity
• Worked directly with GOAA

Accurately entered data into batch ticketing system using Micros

Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

Upsold Menu to customers, effectively increasing sales by 23%

Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.

Promoted efficient operations by restocking supplies such as utensils, napkins, condiments and bags during slow periods.

Resolved complaints from guests by listening to issues.

• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
• Managed and collaborated with 11 servers and staff members and effectively fostered team-oriented environment
• Checked menus to verify current selection availability and cleanliness
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
• Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes
• Answered phones politely and promptly, accurately recording and confirming reservations
• Prepared salads and appetizers to back up kitchen staff
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
• Confirmed over customers' ages for alcohol service and discontinued service to intoxicated guests
• Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
• Placed reservations through phone and email
• Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
• Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
• Supervised, trained and guided team by coaching on daily activities.

Perform all Banquet sidework as designated by the Banquet Captain and/or Banquet Manager

Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist
O Perform all Banquet side work as designated by the Banquet Captain and/or Banquet Managers
Work as part of a team to provide a consistently high standard of service in areas such as meeting set‑ups and all meal functions
Perform pre-and post-shift side-work: set-up, condiments, etc

Stocked and maintained silverware, linens and condiments.

Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes.

Guided guests through the dining rooms and provided needed assistance.

• Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
• Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
• Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
• Provided exceptional service to high volume of daily customers.
• Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.

Oversaw inventory tracking, management and physical inventory counts.

Reduced process lags by effectively managing 15 employees to ensure optimal productivity.

Addressed customer inquiries and resolved complaints.

Created and delivered weekly schedule assignments to staff members in a timely manner.

Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.

Maintained daily record of all transactions.Interviewed, hired, supervised and trained employees.

Responsible for assessing guest needs and selling attractions and activity tickets that ensure a memorable vacation experience.

Bring proven sales and high-touch customer service skills to the team. The Concierge is knowledgeable about the local area and is the expert on the attractions, tours and activities that we sell.

I also provided support to people who need to rent a vehicle for a short period of time.

• Managed transportation arrangements to and from airport, train station and local events for visitors
• Rectified volatile situations quickly through active listening and effective communication
• Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining
• Regularly updated front desk’s concierge book to ensure availability of most relevant visitor information
• Facilitated research of local venues, restaurants and visitor spots per guest requests
• Greeted clients and provided personalized support to meet unique needs and promote brand loyalty
• Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events