Marie Pugh
6113 Glebe Run Road Partlow,VA
Summary
Accomplished Property Manager with a proven track record at Chancellor Self Storage, adept in property inspections and rent collection. Excelled in maintaining tenant relations and achieving a significant reduction in delinquencies. Skilled in customer service, showcasing the ability to resolve issues efficiently and enhance satisfaction. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Property Manager
Chancellor Self Storage
06.2019 - 01.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents
- Maintained the cleaning of office, units and landscaping.
Payroll & Benefit Coordinator
Paumansend Creek Regional Jail
05.2013 - 06.2017
- Identified areas for improvement in existing benefit offerings through regular analysis of employee feedback surveys.
- Negotiated favorable contracts with insurance providers, securing cost-effective coverage options for the organization.
- Facilitated smooth transitions for employees during mergers or acquisitions by coordinating updates to benefit plan enrollments as needed.
- Supported employees during life events that required updating or changing their benefits elections, such as marriage or the birth of a child.
- Implemented effective communication strategies to keep employees informed about upcoming deadlines, policy changes, and available resources related to their benefits programs.
- Assisted employees with complex benefits claims, resolving issues in a timely manner and ensuring satisfaction.
- Conducted thorough audits of benefits data to ensure compliance with company policies and legal requirements.
- Processed payroll and all payroll deductions.
Mail Clerk/Administrative Assistant
Peumansend Creek Regional Jail
07.2007 - 05.2013
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Sorted and placed mail into mailboxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Answered phones. Listened to and addressed concerns of inmate's and their families.
- Record keeping and posted money received on inmate accounts.
Internship/Case Manager
New Vision
10.2006 - 06.2007
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Correctional Officer
Coffeewood Correctional Center
08.1999 - 05.2004
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Became a Field Training Officer and trained new officers.
Education
Associate of Applied Science - Police/Protective Services
Germanna Community College
Fredericksburg/Culpeper Va. 05.2007
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Exceptional oral and written communication skills
- Administrative Support
- Valid Virgina driver's license
- Clear Communication
- Decision-Making
- Muli-tasker
Accomplishments
-Employee of The Month at Peumansend Creek Regional Jail
-Field Training Officer at Coffeewood Correctional Center
-Employee of The Month at Coffeewood Correctional Center
-Participated in the Employee of The Month Committee at Coffeewood Correctional Center
-Participated in the Employee Fund Committee at Coffeewood Correctional Center
-Dean's List: Spring 2005 & 2006. Fall 2005. Summer 2006
-Academic Honors: Fall 1998
-Associate's Degree: 2007
-Spotsylvania High School Marching Band Fund Raiser Volunteer in 2004-2007
Timeline
Property Manager
Chancellor Self Storage
06.2019 - 01.2024
Payroll & Benefit Coordinator
Paumansend Creek Regional Jail
05.2013 - 06.2017
Mail Clerk/Administrative Assistant
Peumansend Creek Regional Jail
07.2007 - 05.2013
Internship/Case Manager
New Vision
10.2006 - 06.2007
Correctional Officer
Coffeewood Correctional Center
08.1999 - 05.2004
Associate of Applied Science - Police/Protective Services
Germanna Community College
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