Marie Pyne
Middleboro,MA
Summary
Self-driven professional with extensive experience in customer service. Highly motivated and capable of working collaboratively with team members to achieve common goals and commitments. I offer a stimulating and dynamic attitude with a people friendly nature. Ability to work in a fast –paced environment and handle multiple projects. I consider myself a very fast learner and have great problem solving skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Trained in municipal operations and licensing requirements. Stays calm and deals with various types of applicants through long hours of meticulous work.
Overview
20
20
years of professional experience
Work History
Permitting Coordinator
ARS Rescue Rooter
West Bridgewater, MA
02.2023 - Current
- Responded to inquiries from contractors or developers regarding permit-related matters.
- Identified potential risks associated with certain projects based on local rules or restrictions.
- Assisted with permit applications for new plumbing and HVAC projects.
- Maintained accurate records of all permits issued including expiration dates and fees paid.
- Provided guidance on best practices for obtaining necessary permits in a timely manner.
- Investigated past and current licensees to perform record checks.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Bartender
Elks lodge
04.2018 - Current
- Serves customers in a fast pace environment while always keeping members happy and satisfied
- Maintains the cleanliness of the bar/ lounge.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Dispatcher/Scheduler
RCL Mechanical
Raynham, MA
09.2021 - 02.2023
- Provided timely updates to customers regarding their orders or requests.
- Participated in team meetings discussing changes in procedures or processes.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Ensured compliance with safety regulations and company policies.
- Assigned drivers to appropriate routes based on customer needs.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Provider Services
Blue Cross Blue Shield of Massachusetts
Hingham, MA
01.2021 - 09.2021
- Identified discrepancies between invoices received from providers versus payments made by the company.
- Analyzed reports generated from the system to ensure timely submission of claims and accurate reimbursement amounts.
- Developed relationships with new providers by providing guidance on how to use our systems, processes, and policies.
- Resolved customer complaints and escalated more complex issues to senior staff members.
Customer Service Administrator
Custom Fit Remodeling
Middleboro, MA
06.2018 - 09.2020
- Assistant to the owner of a successful local contractor, I handled product selection, vendor relations, typing job summaries and estimates, emailing customers and vendors regarding current and past projects
- Working closely with Sub-Contractors, making site visits and keeping track of work being done and handling punch-lists for the project completion
- Assist with any other needs that may arise.
- Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
- Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.
ADMINISTRATION ASSISTANT
DESIGN CONTINUUM
01.2004 - 01.2007
- Greet clients and guests, answering and routing incoming calls, booking travel for co-workers and management, coordinate luncheons for internal and corporate meetings, supply ordering and inventory
Education
Bachelor of Arts Psychology -
University of Massachusetts
12.1999
High school diploma -
Randolph high school
06.1993
Skills
- Customer service
- Teamwork
- Problem solving
- Fast learner
- Bar/lounge cleanliness
- Product selection
- Vendor relations
- Typing job summaries and estimates
- Email communication
- Sub-contractor coordination
- Site visits
- Punch-list management
- Administration assistance
- Client and guest reception
- Call handling and routing
- Travel booking
- Event coordination
- Supply ordering and inventory management
- Computer proficiency
- Multi-tasking
- Relationship building
- Microsoft Office
- Excellent Communication
- Attention to Detail
- Reliability
Timeline
Permitting Coordinator
ARS Rescue Rooter
02.2023 - Current
Dispatcher/Scheduler
RCL Mechanical
09.2021 - 02.2023
Provider Services
Blue Cross Blue Shield of Massachusetts
01.2021 - 09.2021
Customer Service Administrator
Custom Fit Remodeling
06.2018 - 09.2020
Bartender
Elks lodge
04.2018 - Current
ADMINISTRATION ASSISTANT
DESIGN CONTINUUM
01.2004 - 01.2007
Bachelor of Arts Psychology -
University of Massachusetts
High school diploma -
Randolph high school
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