Marie Quinlin

Answered inbound calls, helped owners book vacations and understand their ownership. Within 7 months a position opened up for a supervisor I put in for it and got it. I still answered inbound calls some of these calls would be from my collogues asking questions I would guide them by having them screen share with me or me screen share with them. If owners were upset I would take over the call and had a 95% success rate of deescalating the call and making the owner happy. I was number one Owner service Rep for 19 months in row. I came up with a pitch for PPP with was for the owners to put insurance on their points for a vacation booked. This script was shared in team meeting and even at events. I maintained perfect attendance as well. All of upper management had my cell phone number incase they were short on supervisors they would text me and ask if I was home and mind helping out I never said no. I am really good with people. A few systems I worked with was AS400, Salesforce, Excel, work along with several others.

• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

• Trained new employees on logistics procedures, promoting a consistent approach across the team.
• Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
• Managed cross-functional teams for efficient project execution and timely completion.
• Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
• Coordinated shipments and tracked progress to facilitate timely delivery.
• Devised routing plans and schedules to facilitate safe and timely delivery of goods.
• Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
• Improved order accuracy through meticulous data entry and verification processes.
• Reduced transportation costs by negotiating favorable contracts with carriers.
• Ensured compliance with industry regulations, reducing the risk of fines or penalties.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
• Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
• Enhanced supply chain efficiency by optimizing shipping schedules and routes.
• Implemented a warehouse organization system that increased storage capacity and accessibility.
• Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Developed and implemented strategies to reduce costs and improve quality of service.
• Implemented systems and procedures for accurate data collection and reporting.
• Created reports to provide insights into logistics operations and performance.
• Monitored performance of logistics operations to identify areas for improvement.
• Analyzed customer requirements and provided customized logistics solutions.
• Created and managed budgets related to logistics and transportation.
• Updated and maintained databases to track shipments and inventory.