Marie Quiroga
San Antonio,TX
Summary
Detail‑oriented professional with 10+ years of experience in customer operations, documentation, and high‑volume data processing. Adept at entering, verifying, and maintaining accurate records while meeting strict deadlines and quality standards. Brings strong analytical skills, fast and accurate typing, and extensive experience working with CRM systems, reporting tools, and digital documentation. Combines data accuracy with excellent communication, problem‑solving, and team support skills. Seeking a data entry position where accuracy, efficiency, and reliability are essential.
Overview
15
15
years of professional experience
Work History
Contact Center Supervisor
Kobie Marketing Inc.
St. Petersburg, FL
09.2025 - Current
- Entered, reviewed, and updated customer account information across multiple systems with high accuracy.
- Monitored and documented customer interactions (calls, emails), producing detailed reports and performance summaries.
- Prepared daily and weekly queue activity reports using internal databases and Excel.
- Identified data trends and discrepancies, escalating issues and correcting errors to maintain data integrity.
- Conducted audits of agent documentation to ensure accuracy and compliance with client program guidelines.
- Managed email‑based customer inquiries requiring precise data entry and case updates.
Customer Support Supervisor
Gainwell Technologies
Sacramento, CA
11.2021 - 07.2025
- Oversaw and performed data entry for Medicaid provider information, case updates, and policy documentation.
- Maintained accurate records for up to 50 staff members’ performance metrics, quality scores, and training logs.
- Updated and maintained procedures manuals, ensuring version control and accuracy.
- Entered and tracked service level data, staffing levels, and contract compliance metrics.
- Processed high‑volume documentation for audits, policy work groups, and customer meetings.
- Verified accuracy of provider and stakeholder information across multiple systems.
Customer Service Supervisor
Charter Communications
San Antonio, TX
06.2011 - 07.2021
- Entered and updated customer account details, service changes, and escalation notes in CRM systems.
- Produced daily, weekly, and monthly performance reports for teams of 17–25 employees.
- Conducted documentation reviews to ensure accuracy, completeness, and compliance.
- Managed sensitive customer data and maintained strict confidentiality.
- Analyzed data trends to improve customer satisfaction and retention.
- Completed detailed performance evaluations requiring precise data tracking and entry.
Education
High School Diploma -
Lyons Township High School
La Grange Park, IL06-1992
Skills
- Escalation handling
- Staff motivation
- Service level management
- Policy enforcement
- Feedback delivery
- Task organization
- Delegation and prioritization
- Team building
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
- Strategic planning
- Project management
- Cross-functional teamwork
- Project planning
- Policy implementation
- Performance evaluations
- Coaching and mentoring
- Data Entry & Data Verification
- High‑Accuracy Typing (60 WPM)
- CRM & Database Management
- Recordkeeping & Documentation
- Quality Control & Error Checking
- Microsoft Office (Excel, Word, Outlook)
- Reporting & Data Analysis
- Email & Ticket Processing
- Customer Account Updates
- Time Management & Prioritization
- Confidential Information Handling
- Problem‑Solving & Decision‑Making
Timeline
Contact Center Supervisor
Kobie Marketing Inc.
09.2025 - Current
Customer Support Supervisor
Gainwell Technologies
11.2021 - 07.2025
Customer Service Supervisor
Charter Communications
06.2011 - 07.2021
High School Diploma -
Lyons Township High School