Marie Raposo
Kissimmee,FL
Summary
Professional with strong organizational skills and focus on effective communication. Experienced in supporting teams and managing administrative tasks. Known for adaptability and reliability, ensuring seamless operations even with changing needs. Expertise in CRM software, scheduling, and customer relationship management.
Overview
11
11
years of professional experience
Work History
Sales Administrative Assistant
Hilton Hotel & Resorts
05.2022 - Current
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Optimized team performance, scheduling meetings, organizing travel arrangements, and managing expense reports for sales representatives.
- Safeguarded sensitive company information through proper filing systems organization and confidentiality practices for all documents related to clients or transactions.
- Expedited contract execution by diligently reviewing documentation for accuracy and completeness before submission.
- Elevated client relations with prompt follow-ups on inquiries or concerns, ensuring positive rapport with customers throughout the sales process.
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Owner Resolution
Wyndham Destinations
06.2020 - 05.2022
- Customer service
- Escalations
- Build and close cases
- Send Cases to correct leadership
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided personalized support to customers, ensuring their needs were thoroughly addressed.
- Completed retention-focused projects from scoping through execution.
- Website Support
Lien and Lockout Specialist
Marriott Vacations Worldwide
08.2013 - 03.2020
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Responsible for managing if owner accounts needed to have liens placed or removed on account
- Provided documents for foreclosure department, Deed in Lieu, HOA
- Responsible for managing manual upgrade process
- acting as liaison between purchasers and sales team
- Multitask phone calls, emails, reports for multiple leaders while maintaining impeccable standards of accuracy
Education
Associate of Arts -
Valencia College
Orlando, FL11-2025
High School Diploma -
BMC Durfee High School
Fall River, MA06-2007
Skills
- Strong Organization
- Microsoft Office
- Month-end reporting
- Invoice Processing
- Document Preparation
- File Management
- Salesforce proficiency
- Inventory Coordination
Timeline
Sales Administrative Assistant
Hilton Hotel & Resorts
05.2022 - Current
Owner Resolution
Wyndham Destinations
06.2020 - 05.2022
Lien and Lockout Specialist
Marriott Vacations Worldwide
08.2013 - 03.2020
Associate of Arts -
Valencia College
High School Diploma -
BMC Durfee High School
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