Marie Ravix
Stoughton,MA
Summary
Versatile and compassionate professional with a background at Randolph Behavioral Health Services, adept in HIPAA compliance and delivering exceptional customer service. Excelled in enhancing client satisfaction and streamlining care coordination processes. Proven ability to foster positive relationships and ensure meticulous attention to patient needs and confidentiality.
Overview
15
15
years of professional experience
Work History
Care Coordinator
MCCN/Bamsi
12.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
Administrative Office Coordinator
Randolph Behavioral Health Services
02.2023 - 05.2024
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
Daycare Teacher's Assistant
The Learning Experience
01.2019 - 06.2020
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
On-call Coordinator Remote
Home Instead Senior Care Inc
01.2018 - 08.2018
- Managed workload distribution among available caregivers, balancing schedules while maximizing resource utilization.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues, ensuring smooth on-call coordination processes.
- Provided comprehensive orientation for new caregivers, equipping them with essential knowledge for success in their roles.
- Conducted routine follow-ups with clients to assess satisfaction levels, gather feedback, and make necessary adjustments as needed.
HHA - Home Health Aide
Partners in Cares NY
10.2009 - 05.2013
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Medical Assistant
OBGYN Medical Associates
05.2011 - 09.2012
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Bachelor of Arts - Human Services Young Children And Family Services
Southern New Hampshire University
Manchester11-2024
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Languages
Haitian Creole
Native or Bilingual
Timeline
Care Coordinator
MCCN/Bamsi
12.2024 - Current
Administrative Office Coordinator
Randolph Behavioral Health Services
02.2023 - 05.2024
Daycare Teacher's Assistant
The Learning Experience
01.2019 - 06.2020
On-call Coordinator Remote
Home Instead Senior Care Inc
01.2018 - 08.2018
Medical Assistant
OBGYN Medical Associates
05.2011 - 09.2012
HHA - Home Health Aide
Partners in Cares NY
10.2009 - 05.2013
Bachelor of Arts - Human Services Young Children And Family Services
Southern New Hampshire University
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