Dynamic property management professional with a proven track record in overseeing multiple properties and driving optimal performance. Expertise in enhancing tenant satisfaction and property value through innovative management strategies, supported by strong financial oversight and operational efficiency. Committed to fostering team collaboration and achieving results while adeptly navigating changing market demands. Recognized for reliability and flexibility, consistently delivering improved occupancy rates and tenant relations through effective leadership and maintenance management.
Work History
Deputy Director
Department of Defense
07.2024 - Current
Led cross-functional teams to implement strategic initiatives, enhancing operational effectiveness.
Facilitated training programs, enhancing staff competencies and supporting succession planning.
Developed strategic plans to achieve organizational goals by improving the pass and fail rates by more than 50%, ensuring alignment with company''s mission and vision.
Improved coordination and communications across organization to increase operational efficiency.
Developed and executed policies to streamline departmental workflows and improve service delivery.
Mentored junior staff, fostering professional growth and improving team performance.
Coordinated with stakeholders to align project goals with organizational objectives.
Managed performance evaluations, reinforcing accountability and promoting continuous improvement.
Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
Implemented process improvements that streamlined workflow and reduced redundancies.
Led strategic initiatives to enhance operational efficiency across multiple departments.
Coordinated interdepartmental collaborations to support mission objectives and enhance communication.
Regional Property Manager
Liberty Military Housing / Southwest Marines Region
02.2018 - 03.2024
Manage a team of 100+ employees between both Base Installations.
Prepare financials for Operating & Capital budgets.
Collaborate on marketing strategies to maximize occupancy.
Established a high standard of homes making the move in & move out experience seamless for the military families. Holding teams accountable for procedures to ensure that homes are being made rent ready within the LMH standard time of 14 days or less.
Hiring and Developing Team Members.
Enhancing / coaching the skills of existing team members for current and future achievements.
Fostering a positive and fair working relationship with our government partners.
Oversaw property management operations for multiple military housing communities, ensuring compliance with regulations.
Developed and implemented strategic initiatives to enhance resident satisfaction and community engagement.
Coordinated maintenance and repair activities, improving response times and service quality for residents.
Trained and mentored junior property management staff, fostering professional growth and operational excellence.
Managed budgets and financial reporting processes, optimizing resource allocation across properties.
Analyzed market trends to inform pricing strategies, maintaining competitive advantage in the region.
Led cross-functional teams in executing property improvement projects, enhancing overall community appeal and functionality.
Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
Handled terminations, performance evaluations and staff coaching to maintain top property operations.
Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
Inspected community common areas, apartment units and model appearance to address problems.
Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
Negotiated vendor contracts and presented to owners for approval.
Reviewed financial forecasts, budget and operational goals.
Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
Identified and addressed potential safety issues and liability concerns.
Responded to escalated resident concerns and issues and monitored resolution.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
District Manager III
Lincoln Military Housing / Southwest Marines Region
05.2016 - 02.2018
The District Manager (DM) is in control of overseeing the operations of a large or multi- family residential community.
Responsible for 1231 military homes 4 General Officer Quarters, Officer Housing, Enlisted Service Members and Waterfall Residents.
Manage a staff of 34 employees.
Led operational strategies to enhance resident satisfaction and community engagement initiatives.
Streamlined property management processes, improving efficiency across multiple locations.
Coordinated cross-functional teams to ensure compliance with military housing regulations and standards.
Developed training programs for staff, fostering professional growth and enhancing service delivery.
Analyzed property performance metrics to identify opportunities for improvement and cost savings.
Implemented risk management protocols to safeguard assets and mitigate potential liabilities.
Cultivated relationships with local vendors, negotiating contracts to optimize service quality and efficiency.
Spearheaded community outreach initiatives, increasing awareness of housing services among military families.
Supervised various locations, enforcing high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
Education
High School Diploma -
Southwest High School
San Diego, CA
06-1989
Skills
Effective strategic planning
Organizational change management
Project oversight
Project execution
Strategic planning
Change management
Program management
Program implementation
Process updates
Process improvements
Program oversight
Stakeholder engagement
Accomplishments
Recipient of the highest achievement award within LMH in 2020- Gold Medallion Award.
My mid-size District has consecutively been the recipient of the Regional Award for District of the year in 2022 & 2023.
Trained and mentored my Area Manager for promotion to Regional Property Manager.
Proficient in Yardi.
Achieved highest Audit scores in the SW Marines Region in 2023 by mentoring team with process and policy with accuracy and efficiency.
Supervised team of over 100 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
ARM -Accredited Residential Manager 2015
Gold Medallion Award 2020
Awarded highest award that the company recognizes in 2020
Timeline
Deputy Director
Department of Defense
07.2024 - Current
Regional Property Manager
Liberty Military Housing / Southwest Marines Region
02.2018 - 03.2024
District Manager III
Lincoln Military Housing / Southwest Marines Region
Administrative Assistant at Department of Defense - Defense Contract Management AgencyAdministrative Assistant at Department of Defense - Defense Contract Management Agency
Student Intern at Department of Defense - Defense Counterintelligence and Security AgencyStudent Intern at Department of Defense - Defense Counterintelligence and Security Agency
Administrative Officer at Department of Defense, Defense Intelligence AgencyAdministrative Officer at Department of Defense, Defense Intelligence Agency
