Marie Ricci
Boston,MA
Summary
Driven Front Desk Manager highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Manager
Dellaria Skin Tanning And Nails
Boston, MA
09.2016 - 12.2017
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Managed front desk maintenance of client records.
- Resolved guest issues with salon with knowledgeable and friendly service.
- Prepared weekly employee work schedules to meet salon needs.
- Checked guests in and out of salon, made appointments, and processed payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to telephone, email and in-person inquiries regarding appointments, salon information and guest concerns.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Contacted estheticians and nail techs to upon client arrival.
- Maintained salon cleanliness.
- Upselling packages and promotions to clients.
Customer Service Representative
Burlington Coat Factory
Revere, MA
04.2013 - 04.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
Cashier
Four Burgers Boston
Boston , MA
01.2012 - 12.2012
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Tallied cash drawer at beginning and end of each work shift.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Diploma -
East Boston High School
Boston, MA 09.2007 - 05.2011
Certificate - Cosmetology
New England Hair Academy
Malden, MA 09.2011 - 05.2012
Skills
Cash control
undefinedTimeline
Front Desk Manager
Dellaria Skin Tanning And Nails
09.2016 - 12.2017
Customer Service Representative
Burlington Coat Factory
04.2013 - 04.2014
Cashier
Four Burgers Boston
01.2012 - 12.2012
Certificate - Cosmetology
New England Hair Academy
09.2011 - 05.2012
Diploma -
East Boston High School
09.2007 - 05.2011
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