Encouraging manager and analytical problem-solver possessing multifaceted experience. Skillfully work with all employees to enhance performance and improve day-to-day processes. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Strong drive with excellent interpersonal, communication and team-building skills.
Overview
17
17
years of professional experience
Work History
Payroll Specialist
Excel Contractors
10.2022 - Current
Uploaded time records into Field Time Console and made adjustments to create accurate database for payroll processing functions.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
Generated reports to track employee time and attendance.
Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
Resolved payroll discrepancies quickly and successfully.
Provided customer service to employees regarding payroll inquiries and various issues.
Created new hire and termination documents for payroll.
Performed data entry tasks and maintained accurate records of employee payroll information.
Approved invoices in pVault for Accounts Receivables
Streamlined bookkeeping procedures to increase efficiency and productivity
City Manager
Dascena Laboratory
12.2020 - 07.2021
Managed and coordinated COVID-10 testing sites within the City of Houston.
Scheduled employees for shifts, taking into account patient traffic and employee strengths.
Assisted in daily site setups and breakdowns to ensure timely flow of operations.
Oversaw in-person and curbside patient registration and processing.
Acquired knowledge and stayed up to date on best practices for slowing spread of COVID-19.
Monitored and inspected staff ensuring continuous compliance with HIPAA, DSHS and CDC regulations.
Ensured proper handling and delivery of specimens to laboratory.
Provided family members with general health education and tips for patient care.
Handled problematic patients to assist employees and maintain excellent customer service.
Conducted routine site inspections, identifying areas needing improvement and eliminating hazards posed to employees and patients for continued compliance with associated regulations.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Assisted with marketing strategy creation and advertising initiatives to better promote testing sites within communities.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reviewed time records for employees to verify accuracy of information and approve for processing.
Assisted Payroll with employee inquiries or discrepancies-related questions.
Supported HR by expertly handling administrative needs.
Manager
WILLIAM N HAWKINS, M.D., P.A.
05.2010 - 02.2018
Hired and trained office staff, and conducted performance reviews
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Managed appointment scheduling and delivered expert clerical support by efficiently handling wide range of routine and special requirements
Collected and posted copays and deductibles to patient accounts
Developed close working relationships and communicated effectively with staff employing active listening and interpersonal skills
Addressed and remedied all patient or team member issues
Called and faxed pharmacies prescriptions and refills
Submitted all orders for CT Scans, MRI's, Mammogram's and Ultrasound's
Built relationships with other physicians and/or staff to create steady referral pipeline
Collected all test results to aid physician in interpreting results and maintained results into patient charts and computer
Obtained authorizations and consent forms for medical procedures and surgeries
Scheduled surgeries with anesthesiologist and hospital
Coordinated labs and tests for clearance prior to surgery
Collaborated with patient and physician to coordinate pre- and post-operative care for surgical procedures
Counseled patients financial responsibility and arranged payment plans for surgery or to resolve patient accounts
Provided medical billing and coding duties.
Handled payment collections, AP/AR, deposits and recordkeeping
Assisted physician with FMLA paperwork and kept accurate log of all requests or subpoenas for medical information and records
Completed bi-weekly payroll for staff
Ordered office and medical supplies as neededArranged luncheons for physician, office staff and pharmaceutical reps
Administrative Assistant
Cushman & Wakefield
01.2007 - 03.2010
Provided administrative support for Executive Managing Directors, Associates and Brokers. Also supported Appraisers, Operations Manger nd covered receptionist for breaks
Maintained available properties for commercial and industrial use
Supported various administrative duties by scheduling appointments, proofreading, transcribing and invoicing
Created and bind tour books, scan documents, create folders, modify and finalize proposal, prepared documents such as purchase agreements and disclosures
Kept contacts organized with Outlook system to maintain readiness for future mailings
Provided AP/AR duties for Office Manager
Seamlessly interacted with other administrative assistants in the office to plan and complete special projects
Catered, prepared conference room, organized materials for meeting and event planning
Answered incoming calls professionally on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
Sorted and routed incoming correspondence and deliveries
Prepared packages for shipment, pickup and courier services for prompt delivery to clients