Marie Richards
Hutto ,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Travel Concierge
Rugged Luggage Travel
10.2013 - Current
- Enhanced customer satisfaction by efficiently managing travel bookings and accommodations.
- Assisted travelers in planning memorable vacations by providing personalized recommendations and itineraries.
- Managed multiple client accounts concurrently, ensuring timely responses and accurate information.
- Developed comprehensive knowledge of various destinations to provide insightful advice on attractions, dining options, and local customs.
- Resolved issues promptly during clients'' travels, minimizing disruptions to their plans and maintaining a high level of satisfaction.
- Increased repeat business through attentive service and follow-up communications after each trip completion.
- Prepared detailed pre-trip materials containing essential information about destinations including local customs, recommended activities, dining establishments.
- Generated positive feedback from satisfied customers leading to increased referrals within personal networks.
- Continuously expanded personal knowledge of international destinations through ongoing research, professional development opportunities.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Showroom Manager
Cocoon To The Trade
04.2019 - Current
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Streamlined the order processing system, reducing errors and increasing overall efficiency.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Generated personal sales to meet or exceed established sales goals.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Project Manager
Annie Downing Interiors
02.2016 - 04.2019
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Prepared detailed reports on project status for clients, ensuring transparency and alignment with objectives.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Prepared and submitted project invoices for review and approval.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Education
Associate of Arts - Interiors Architecture And Design
Villa Maria College Buffalo
Buffalo, NY05.2004
Skills
- Client Relationships
- Problem solving
- Customer service
- Organizational skills
- Attention to detail
- Multitasking
- Time management
Timeline
Showroom Manager
Cocoon To The Trade
04.2019 - Current
Project Manager
Annie Downing Interiors
02.2016 - 04.2019
Travel Concierge
Rugged Luggage Travel
10.2013 - Current
Associate of Arts - Interiors Architecture And Design
Villa Maria College Buffalo
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