Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marie Rico

Weslaco,TX

Summary

I am very organized and proactive to make those around me excel and keep a focus on the end goal. I am remarkably insightful when it comes to dealing with people and difficult situations. My previous colleagues would consider me a team player and have great listening skills; making one feel at-ease during a conversation. I would consider my work ethic outstanding and very thorough in completing detailed work. Taking on new challenges and moving in new directions does not scare me. I am able to efficiently multi task with many responsibilities. I consider myself always respectful and honest; you know exactly what you will get, and there is no guessing. I am dedicated and work very hard to get the work done. I'm a very hardworking person and never compromise with my quality of work. I have great attention to detail and impeccable research skills. When it comes to learning something new; I consider myself a fast learner who will ask tons of question to get the job done right.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Payoff Clerk

Bert Ogden Auto Group
06.2022 - 04.2023
  • Consulted with banks regarding the settlement of trades
  • Prepared jackets with the necessary documents needed
  • Issued checks to cover vehicle payoffs and any outstanding balances owed to customers
  • Sent checks via mail and Fedex to banks, customers, and any other relevant recipients
  • Responded to emails and phone calls promptly
  • Contacted banks to request vehicle titles
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Medical Records, Therapy Coordinator

Con Encanto Healthcare
09.2019 - 03.2020
  • Gather patient demographic and personal information
  • Issue medical files to persons and agencies according to laws and regulations
  • Help with departmental audits and investigations
  • Ensure patient charts, paperwork, and reports are completed in an accurate and timely manner
  • Supply the nursing department with the appropriate documents and forms
  • Complete clerical duties including answering phones, responding to emails, and processing patient admission and discharge records
  • Keep in contact with therapist and patient to schedule and ensure patient is getting therapy that has been order by the MD
  • QA therapy notes
  • Communicate with MD offices to get information and orders on patients to provide the service that is being ordered by the MD

Medical Records, Therapy Coordinator

A Healing Touch Home Health
03.2018 - 11.2019
  • Gather patient demographic and personal information
  • Issue medical files to persons and agencies according to laws and regulations
  • Help with departmental audits and investigations
  • Ensure patient charts, paperwork, and reports are completed in an accurate and timely manner
  • Supply the nursing department with the appropriate documents and forms
  • Complete clerical duties including answering phones, responding to emails, and processing patient admission and discharge records
  • Keep in contact with therapist and patient to schedule and ensure patient is getting therapy that has been order by the MD
  • QA therapy notes
  • Communicate with MD offices to get information and orders on patients to provide the service that is being ordered by the MD
  • Complete some HR duties including running background checks and making sure all therapist and nurse licenses are up to date

Medical Records

Partners In Care, LLC
01.2017 - 02.2018
  • Gather patient demographic and personal information, Issue medical files to persons and agencies according to laws and regulations
  • Help with departmental audits and investigations
  • Ensure patient charts, paperwork, and reports are completed in an accurate and timely manner
  • Supply the nursing department with the appropriate documents and forms
  • Complete clerical duties including answering phones, responding to emails, and processing patient admission and discharge records

Server

Olive Garden
04.2011 - 01.2012
  • Worked in a very high-paced environment
  • Earned Shift lead opportunities based on performance
  • Upsold orders and beverages
  • Provided excellent customer service and ensured that all of my customers were well taken care of
  • Problem-solved and resolved customer complaints and issues
  • Participated as an excellent team member to accomplish goals and objectives established by the company
  • Money and card handling

Education

High school diploma -

Weslaco East High School
Weslaco, TX
06-2010

Skills

  • Upselling
  • Serving
  • Food service
  • Microsoft Office
  • Microsoft Word
  • Customer service
  • Clerical Experience
  • Medical Records
  • Quality Assurance
  • Human Resources
  • Sales
  • Phone etiquette
  • Phone triage
  • Food handling
  • Food safety
  • Basic math
  • Computer skills
  • Mac OS
  • Customer support
  • Typing
  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Administrative Support
  • Database entry
  • File Maintenance
  • Quality Control
  • Processing mail

Certification

Non-CDL Class C Driver's License

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Payoff Clerk

Bert Ogden Auto Group
06.2022 - 04.2023

Medical Records, Therapy Coordinator

Con Encanto Healthcare
09.2019 - 03.2020

Medical Records, Therapy Coordinator

A Healing Touch Home Health
03.2018 - 11.2019

Medical Records

Partners In Care, LLC
01.2017 - 02.2018

Server

Olive Garden
04.2011 - 01.2012

High school diploma -

Weslaco East High School
Marie Rico