Marie Rittorno
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
31
31
years of professional experience
Work History
Branch Manager
Chase Bank
05.2007 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Financial Center Manager
Fifth Third Bank
11.2005 - 05.2007
- Manage the second largest financial center with total assets of $370 million dollars
- Ranked #7 in the entire Chicago affiliate for deposit growth
- Leading and developing a staff of 28 to build an effective, high performance team
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Streamlined operations for increased efficiency through process optimization and workflow management.
- Built and lead high-performance team focused on achieving sales and service goals.
- Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
Banking Center Manager
Bank One, NA
01.2000 - 11.2005
- Acting as 'store/branch owner' in all aspects of the job
- Managing controllable components of branch Profit and Loss, including overtime, fee waivers and refunds, net operating losses, non profit contributions, facilities management, T&E and local marketing
- Coach staff to achieve the goals set for the banking center.
- Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
Senior Relationship Banker
Bank One, NA
01.1997 - 01.2000
- Responsible for acquisition, retention and expansion of new and existing customers
- Providing all customers with a positive experience, profiling, assessing customer needs, recommending appropriate products and following the sales and service protocols established by the bank.
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
In-Store Manager
First Nat'l Bank of Chicago
01.1996 - 01.1997
- Manage everyday functions of the in-store branch
- Responsible for motivating, coaching and developing staff members
- Focusing on and coaching branch staff to achieve goals set for the branch, customer satisfaction and referrals to partners.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Account Executive/Customer Service Rep
First Nat'l Bank of Chicago
01.1993 - 01.1997
- Responsible for selling consumer and business products to all customers
- Provide the highest level of customer service and offer alternatives.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Education
Associate of Science -
Moraine Valley Community College
Palos Hills, IL01.1993
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Verbal/written communication
- Relationship building and management
- Client Relationship Management
- Strong team-builder
- Employee Development
- Decision-Making
Accomplishments
- Received the “National Achievers Award” for exemplary performance and recognition.
- Received the Outstanding Performer Award for 2023
Timeline
Branch Manager
Chase Bank
05.2007 - Current
Financial Center Manager
Fifth Third Bank
11.2005 - 05.2007
Banking Center Manager
Bank One, NA
01.2000 - 11.2005
Senior Relationship Banker
Bank One, NA
01.1997 - 01.2000
In-Store Manager
First Nat'l Bank of Chicago
01.1996 - 01.1997
Account Executive/Customer Service Rep
First Nat'l Bank of Chicago
01.1993 - 01.1997
Associate of Science -
Moraine Valley Community College