Summary
Overview
Work History
Education
Skills
Timeline
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Marie Robinson

Colonial Heights,VA

Summary

Dynamic General Manager with a robust history at Shake Shack and First Watch, recognized for boosting financial performance and streamlining operations. Demonstrated expertise in financial efficiency analysis and employee development, drives organizational growth and optimizes performance. I am proficient in conflict resolution and strategic networking, consistently achieving targets while cultivating a culture of excellence and innovation.

Overview

2
2
years of professional experience

Work History

General Manager

Shake Shack
Colonial Heights, VA
05.2024 - Current
  • Evaluated market data to shape effective business strategies.
  • Reduced long-term costs by managing inventory effectively and conducting corrective actions.
  • Managed staff with strategic planning, task assignments, and guidance.
  • Directed leadership team to ensure seamless operations.
  • Facilitated workforce training to maintain compliance with organizational procedures.
  • Created detailed documentation highlighting key metrics of operational success for executive review.
  • Quickly managed customer grievances, upholding superior service standards.
  • Handled staff discipline through structured verbal notes and documented warnings.
  • Conducted interviews to select qualified candidates.
  • Organized workload for staff, defining targets and timelines.
  • Oversaw financial performance to pinpoint enhancement opportunities.
  • Led business operations with a focus on budget management, schedule coordination and enhancing customer service.
  • Oversaw alignment with local health department regulations on food safety.

General Manager

First Watch Daytime Cafe
Midlothian, VA
07.2023 - 05.2024
  • Tracked progress through developing plans and budgets.
  • Directed employee development programs to maintain compliance with internal guidelines.
  • Developed thorough analyses detailing pivotal metrics pertinent to operational excellence.
  • Developed comprehensive business plans that streamlined strategic decision-making.
  • Implemented effective methods driving performance improvement.
  • Carried out detailed procedures for opening, closing, and shift transitions consistently.
  • Determined customer needs and requirements through effective interaction.
  • Developed staff rotation plans and allocated tasks.
  • Created innovative solutions to improve productivity.

Education

High School Diploma -

Booker T. Washington
Norfolk, VA
05-1999

Skills

  • Financial Performance Analysis
  • Achieve Targets Consistently
  • Financial Efficiency Analysis
  • Theft Prevention Strategies
  • Employee Development
  • Effective Goal Development
  • Performance Optimization
  • Strategic Networking Skills
  • Organizational Growth Strategy
  • Conflict Resolution
  • Operational Efficiency Management

Timeline

General Manager

Shake Shack
05.2024 - Current

General Manager

First Watch Daytime Cafe
07.2023 - 05.2024

High School Diploma -

Booker T. Washington

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