Marie Rodriguez
West Des Moines,IA
Summary
Accomplished investment professional holding an MBA along with certifications in finance and investment management. Possess experience in investment management, relationship management, and operations management. Proven ability to build and maintain strong relationships with new and existing clients. Skilled in trading operation management, proficient in Microsoft Excel, and experienced in delegation and supervision. Demonstrated problem-solving abilities, strong decision-making skills, and a proactive, focused approach to achieving objectives. Adept at conducting comprehensive client meetings and implementing innovative solutions through collaboration with cross-functional teams. Committed to maintaining risk management protocols and collaborating with external vendors on pertinent matters.
Overview
11
11
years of professional experience
Work History
Client Service Supervisor II
BTC Capital Management
01.2022 - Current
- Build and maintain relationships with new and existing clients while providing high levels of expertise.
- Respond to customer inquiries and resolve complaints to establish trust and increase satisfaction.
- Conduct quarterly client meetings and respond to ad hoc requests, delivering comprehensive investment performance reports and offering expert guidance on economic inquiries and future financial objectives
- Create clear expectations for the team, resulting in consistent high-quality service delivery to clients.
- Excel in creative problem-solving by collaborating with cross-functional teams to implement innovative and effective solutions
- Onboard new clients, collaborating closely with sales representatives, account officers, and clients to ensure a seamless market entry
- Conduct comprehensive training for team members, ensuring prompt and precise execution of all job tasks
- Risk Management: Maintain and update procedures, implement process improvements, and ensure diligent adherence by the team
- Negotiate with external vendors on behalf of the organization securing favorable terms contributing positively towards cost savings measures.
Client Service Supervisor
BTC Capital Management
01.2022 - 01.2024
Investment Services Specialist
BTC Capital Management
01.2017 - 01.2022
- Streamlined internal processes to improve efficiency and accuracy in trading operations.
- Demonstrates an in-depth understanding of internal systems, establishing a reputation as a go-to expert available for providing clarifications and guidance to individuals across the firm
- Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.
- Monitored investment portfolio asset allocation to ensure current holdings are kept within acceptable ranges
- Prepared quarterly client reports, quarterly marketing materials, and strategy fact sheets
- Streamlined service processes for increased efficiency and improved customer experiences.
- Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
- Managed the client onboarding process, ensuring a smooth transition into the market.
- Risk Management: Maintain and update procedures, ensuring diligent adherence by the team
- Meticulously monitor and assess asset allocation and Investment Policy Statements (IPS) to ensure client account holdings are kept within acceptable ranges
Investment Services Coordinator
BTC Capital Management
02.2017 - 01.2019
Relationship Banker
Bankers Trust Company
02.2013 - 01.2017
- Assisted customers with their financial needs: Checking Accounts, CDs, Loans, IRAs.
Education
Master of Business Administration (MBA) - Finance
University of Iowa
Bachelor of Arts in Business Management -
Simpson College
Leadership Academy -
Bankers Trust
Skills
- Investment Management
- Relationship Management
- Operations Management
- Trading Operation Management
- Microsoft Excel
- Delegation and Supervision
- Problem-solving skills
- Strong decision-making
- Proactive and Focused
Timeline
Client Service Supervisor II
BTC Capital Management
01.2022 - Current
Client Service Supervisor
BTC Capital Management
01.2022 - 01.2024
Investment Services Coordinator
BTC Capital Management
02.2017 - 01.2019
Investment Services Specialist
BTC Capital Management
01.2017 - 01.2022
Relationship Banker
Bankers Trust Company
02.2013 - 01.2017
Master of Business Administration (MBA) - Finance
University of Iowa
Bachelor of Arts in Business Management -
Simpson College
Leadership Academy -
Bankers Trust