Marie Ruffolo

• Performed highly-detailed assignments.
• Researched and processed codes, documents, and compiled data.
• Established and maintained optimum relationships with Vendors/Receivers.
• Addressed critical situations with professionalism and de-escalation.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Interacted with vendors, contractors, and receivers with professional tracking applications: pickups and deliveries, and communicated further instructions.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Composed and proofread memos, letters and reports to verify error-free communication.
• Liaised between clients and vendors and maintained effective lines of communication.
• Updated tracking spreadsheets with latest contact information, and for private contractors, rates of pay for each destination.
• Managed over 85 owner/operators and company drivers nightly without any assistance (15:00-23:00).
• Achieved positive results by double-checking accuracy of check calls entered into our forms and computer processing system.
• Compiled nightly shift reports for Operations Director and Fleet Managers.
• Experienced in various forms of logistics

*Please note: JB HUNT has recently experienced a massive re-organizational structure for its dry van division. Due to these circumstances, my evening position was eliminated and will be conducted at its corporate headquarters in Arkansas.

*Worked remotely since Covid-19

• Ran day-to-day operations for all office and administrative procedures
• Heavy phone and email communications
• Budget Reports
• Payroll
• Filing
• Completed necessary licensing and other requirements for Department of Transportation and Federal Motor Carriers Safety Administration
• Equipment procurement
• Sales of equipment
• Hiring of Personnel
• Logistics
• Customer Support
• Ads & all other copywriting written correspondence
• Booked travel arrangements
• Obtained contractual agreement with global, Indian food manufacturer
• Successfully negotiated a 15% increase in cents per mile (CPM) transport rate

*Note: Worked remotely in home office