MARIE RUIZ
San Antonio,TX
Summary
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Team collaboration and achieving goals, adaptable to dynamic work environments.
Experienced with managing accounts receivable processes, ensuring timely and accurate invoicing and collections. Utilizes effective communication and negotiation skills to resolve payment disputes and maintain positive client relationships. Track record of implementing process improvements to enhance financial performance and reduce outstanding receivables.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Accounts Receivable Coordinator
Epic Pain & Urgent Care Mangement
01.2024 - Current
- Managed invoicing processes ensuring timely and accurate billing for clients.
- Reconciled accounts to identify discrepancies, implementing corrective actions as needed.
- Collaborated with cross-functional teams to resolve payment issues efficiently.
- Developed and maintained comprehensive reports on outstanding receivables and cash flow collection processes, enhancing customer communication for overdue accounts.
- Facilitated timely account updates by promptly processing adjustments for credits, discounts.
- Oversaw the integration of automated systems to enhance accuracy in payment processing.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Conducted regular audits of patient accounts to ensure accuracy, identifying potential errors or inconsistencies for correction.
- Verified discrepancies and resolved clients' billing issues
Insurance Verification/ Referral Specialist
Tri-City Pain Management/ Interventional Pain Management
08.2015 - 12.2023
- Responsible for verifying insurance benefits for 21 providers
- Entering insurance information and copays
- Contact PCP for any HMO referrals needed prior to patient visits
- Obtains verification of insurance coverage and authorization from insurance for clinical visits
- Inform clinics with any issues with patient insurances or referrals needed for HMO plans
- Obtaining and maintaining patient information in EMR system.
- Entering demographics for new& established patients
- Scheduling appointments for existing and new patients
- Maintaining contact with patients and facilities to update status of authorizations.
- Explained benefits to patients as well as charges for procedures or office visits
- Deal with insurance companies daily
- A/R
- Pre-Certification
- Physical Therapy billing
Office Assistant
Dr Steven Baurer/Med First Clinic
05.2007 - 10.2014
- Front Office check in/ out patient /Claims Specialist
- Obtaining and maintaining patient information in EMR system. Entering demographics for new patient referrals. Scheduling new and existing patients.
- Verify insurance, obtain authorizations, and schedule surgeries and radiology exams
- Scheduling appointments and procedures
- Verified for 6 providers over 80 patients daily, eligibility and coverage
- Responds promptly to all written communications, phone calls, voicemails, and emails
- Create and process retroactive HMO plans for office visit from primary doctor on a timely manner for established patients.
- A/R claims rejections and reprocessing
- Collections
- Balance of daily cash/check deposits
- Operated electronic health record systems to update patient information efficiently.
Education
No Degree -
Palo Alto College
San Antonio, TX06-1988
Skills
- Payment tracking
- Invoice processing
- Patient relations
- Statement preparation
- Collections expertise
- Payment schedule determination
- Debt collection
- Payment reviewing
- AR reporting
- Invoice statements
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Active listening
- Verbal and written communication
- Phone and email etiquette
- Data entry
- Handling complaints
- Task prioritization
- Interpersonal skills
- Appointment scheduling
- Administrative procedures
- Motivational leadership
Accomplishments
- Policy Development - Developed and implemented employee manual outlining all proper office policies.
Certification
- NCMOA - Nationally Certified Medical Office Assistant
Languages
English
Full Professional
Interests
- Volunteering
- Outdoor Recreation
- Gardening
- I participate in low-impact exercises to strengthen core muscles
- Dancing
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Crafting and DIY Projects
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Accounts Receivable Coordinator
Epic Pain & Urgent Care Mangement
01.2024 - Current
Insurance Verification/ Referral Specialist
Tri-City Pain Management/ Interventional Pain Management
08.2015 - 12.2023
Office Assistant
Dr Steven Baurer/Med First Clinic
05.2007 - 10.2014
No Degree -
Palo Alto College
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