Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marie Saint Jean

Irvington,NJ

Summary

Dynamic professional with extensive experience at Amazon and Best Buy, excelling in process improvement and customer service. Proven leadership in training staff and enhancing operational efficiency, achieving significant reductions in complaints. Bilingual communicator skilled in time management, dedicated to fostering team success and delivering exceptional results.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Process Assistant

Amazon
Somerset, NJ
04.2024 - Current
  • Developed and maintained accurate records of process metrics and KPIs.
  • Facilitated training sessions for staff on how to use newly implemented processes effectively.
  • Provided support to team members in resolving process-related issues.
  • Identified areas for improvement within existing processes.
  • Monitored process performance to ensure compliance with established standards.
  • Ensured accuracy of documents by conducting regular audits and reviews against established standards.

Customer Service Representative

Best Buy
Piscataway, USA
08.2017 - 01.2025
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Increased revenue by an average of [x]% annually through an optimized operating budget

Fulfillment Associate/ PG

Amazon Fullfillment Center TEB9
Somerset, USA
08.2021 - 04.2024
  • Learning Ambassador - train new employees and veteran employees
  • Problem Solver - fixing vendor mistakes sent to the building
  • PG- staffing board, pallet counts, department jams, securing the safety of the AAs in the department
  • Accomplishment - assisted 3 AAs to reach 10k units during their shift - Gabriela V., Baby S. and Aysel D
  • Assisted in the development of efficient and effective process protocols.
  • Facilitated training sessions for staff on how to use newly implemented processes effectively.
  • Ensured accuracy of documents by conducting regular audits and reviews against established standards.
  • Provided support to team members in resolving process-related issues.
  • Identified areas for improvement within existing processes.

Merch Manager

Best Buy
Union, USA
04.2014 - 07.2017
  • Trained store personnel on the company's products, services, customer service, and appreciation
  • Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
  • Added value to the shipping department by creating a custom packing list for each order, ensuring the correct products are shipped to customers

Multi-Channel Mgr

Best Buy
10.2013 - 04.2014
  • Managed a cash register with an average of $[x] in sales each day
  • Maintained an active prospecting and outreach schedule, making [x] calls per week
  • Implemented a new sales training program for new and existing employees, increasing the average sales volume by [x]%

Computer Supervisor

Best Buy
10.2011 - 07.2013
  • Proactively addressed potential sales issues, leading to a [x]% reduction in sales force turnover
  • Developed and trained [x] new customer service representatives on the proper handling of customer inquiries
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Operations Supervisor

Best Buy
05.2004 - 05.2008
  • Created a new customer database by entering customer information into a database
  • Trained [x] new employees in customer service script recitation, conflict resolution, and data entry practices
  • Reduced complaints by [x]%
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner

Education

Business Management -

William Paterson University
Wayne, NJ
05.2011

Skills

  • Time management
  • Communication skills
  • Leadership
  • Bilingual
  • Customer service

Certification

Certified Nurse Assistant

Timeline

Process Assistant

Amazon
04.2024 - Current

Fulfillment Associate/ PG

Amazon Fullfillment Center TEB9
08.2021 - 04.2024

Customer Service Representative

Best Buy
08.2017 - 01.2025

Merch Manager

Best Buy
04.2014 - 07.2017

Multi-Channel Mgr

Best Buy
10.2013 - 04.2014

Computer Supervisor

Best Buy
10.2011 - 07.2013

Operations Supervisor

Best Buy
05.2004 - 05.2008

Business Management -

William Paterson University

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