Marie Sanders
Covington
Summary
Dedicated Medical Assistant with over 20 years of experience in patient scheduling and HIPAA compliance. Known for effective communication and attention to detail, contributing to streamlined patient care and improved workflow.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Medical Assistant
OrthoSouth
Memphis
06.2002 - 11.2025
- Medical assistant to orthopedic spine surgeon (2021-2025), orthopedic foot/ankle surgeon (2020-2021) and physiatrist ( 2005-2020).
- Assisted with patient intake and medical history documentation.
- Coordinated patient appointments and maintained scheduling systems.
- Prepared examination rooms and ensured cleanliness and organization.
- Supported physicians during examinations and procedures.
- Managed inventory of medical supplies and equipment restocking.
- Educated patients on medication usage and pre/post-operative care.
- Performed basic laboratory tests and prepared specimens for analysis.
- Communicated effectively with patients, addressing concerns and inquiries.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Scheduled surgeries by coordinating with medical staff and patient availability.
- Communicated effectively with patients regarding surgery details and preparation instructions.
- Resolved scheduling conflicts by negotiating new times with patients and medical teams.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Scheduled follow-up appointments as designated by physician.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Checked patient insurance and collected pre-authorizations from providers.
- Distributed treatment and procedural information to patients.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Located scheduling barriers and implemented appropriate solutions.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Completed relevant insurance and other claim forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Ordered and maintained supply inventory for medical office.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Medical Assistant
May Medical Group
Munford
01.1996 - 05.2002
- Prepared examination rooms and ensured cleanliness and organization.
- Assisted with patient intake and medical history documentation.
- Supported physicians during examinations and procedures.
- Managed inventory of medical supplies and equipment restocking.
- Performed basic laboratory tests and prepared specimens for analysis.
- Communicated effectively with patients, addressing concerns and inquiries.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Coordinated patient referrals to ensure timely access to specialty care.
- Communicated with healthcare providers to facilitate appointment scheduling.
- Assisted patients in understanding referral processes and insurance requirements.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
Customer Service Representative
Walmart
Covington
07.1990 - 03.1996
- Assisted customers with inquiries and product selection.
- Processed transactions accurately and efficiently at checkout.
- Resolved customer complaints and provided effective solutions.
Education
Limited License - Limited xray
Radiology Education Seminars
Nashville, TN 11.1999 - 01/2008
Business - Some college
Dyersburg State Community College
Dyersburg, TN 11.1992 - 01/2001
High school diploma or GED -
Covington High School
Covington, TNSkills
- Topical medication administration
- Medical Office Experience
- Case management
- Medical Records (10 years)
- Patient scheduling via online systems
- Workers' compensation
- Working with adult populations
- Patient registration via self-service kiosks
- Triage
- Grammar Experience
- Utilization review
- Health insurance authorizations
- Patient rooming
- Typing
- Electronic health records (EHR) management
- HIPAA compliance management
- Specimen collection
- Computer skills (10 years)
- Sales
- Medical chart preparation
- Call center experience
- Organizational skills (10 years)
- Basic math
- Clinic experience
- DME
- Medical scheduling (10 years)
- Patient scheduling via phone
- Basic life support
- Epic
- Microsoft Excel
- Phone triage
- Health insurance verification via payer websites
- Microsoft PowerPoint
- Attention to detail
- Health insurance verification via fax
- Laboratory Experience
- Medicare
- Healthcare referral management
- Healthcare compliance
- Computer operation
- Medical procedure assistance
- Assisting medical staff
- Manual patient registration
- Outpatient clinic experience
- Medical Imaging
- Clinical documentation
- Clerical experience
- Patient registration via self-registration portals
- Technical troubleshooting support
- Medical software
- Health insurance verification via online portal
- Problem-solving
- Cerner
- Health insurance verification via phone
- Microsoft Word
- Google Workspace
- Medical procedure preparation
- Durable medical equipment (DME) coordination
- HIPAA (10 years)
- Care coordination
- Geriatrics
- Vital Signs (10 years)
- Microsoft Outlook
- Customer service (10 years)
- Research
- ICD-10
- Software troubleshooting
- Windows
- Online web patient registration
- Managing allied health teams - Largest allied health team managed (1-5 team members)
- Athenahealth
- Patient flow optimization
- Medical assisting - Medical assistant experience (More than 20 years)
- Regulatory compliance
- Zoom
- Radiology
- Phone answering
- Maintaining patient confidentiality
- Anatomy Knowledge
- Office experience
- Communication skills
- EMR Systems
- Technical Proficiency
- Record keeping
- Wound care
- Insurance verification (10 years)
- Medical insurance appeals management
- Appeals
- Communication platforms
- Handling patient inquiries
- Insurance prior authorization
- Medical terminology (10 years)
- Achieving HIPAA compliance
- CPR
- Telehealth experience
- Health insurance verification via electronic systems
- Customer support
- Collaborate with healthcare professionals
- Workflow management (operations management method)
- EMR/EHR
- Patient Care (10 years)
- Acute care
- Administering oral medications
- Time management
- CPT coding
- Electronic health records
- Patient scheduling
- Vital signs monitoring
- Laboratory specimen preparation
- Pre-operative care education
- Medical terminology
- Inventory management
- Appointment coordination
- Patient documentation
- Conflict resolution
- Effective communication
- Problem solving
- Diagnostic testing assistance
- Patient triage
- Completing insurance forms
- Maintaining confidentiality
- Medical terminologies
- Diagnostic support
- Infection control procedures
- Orthopedic splints
- Medical procedures
- Medical terminology proficiency
- Prioritizing stat orders
- Prescription refills
- Diagnostic image processing
- Clinical applications
- Equipment sterilization
- Professionalism and ethics
Certification
- CPR Certification, 02/01/24, 02/01/26
- Driver's License
- BLS Certification
- AED Certification
- First Aid Certification
Languages
English
Willing To Relocate
- Millington, TN
- Brighton, TN
- Munford, TN
Accomplishments
- Resolved denied medical procedures through appeals which led to authorization completion.
Timeline
Medical Assistant
OrthoSouth
06.2002 - 11.2025
Limited License - Limited xray
Radiology Education Seminars
11.1999 - 01/2008
Medical Assistant
May Medical Group
01.1996 - 05.2002
Business - Some college
Dyersburg State Community College
11.1992 - 01/2001
Customer Service Representative
Walmart
07.1990 - 03.1996
High school diploma or GED -
Covington High School